Uttara Bhosekar
Mumbai
Summary
A dynamic professional with nearly 12 years of rich experience in logistics, specializing in pricing and procurement, sales, commercial shipping contracts, team handling, and report management with top organizations. Handling a team of analysts who manage global accounts and multi-million-dollar tenders for the liner business. A team player with the ability to work comfortably with people from diverse backgrounds and experiences.
Overview
13
13
years of professional experience
Work History
Manager - Pricing, Customer service, Operations
MTS Global Forwarding Pvt. Ltd.
Mumbai
08.2026 - Current
- Led discussions with shipping lines, prime customers, and vendors to complete contracts.
- Owned end-to-end enquiry handling to ensure timely responses and next steps.
- Oversaw USA shipment nominations and freehand start from rate negotiation through pre-alerting.
- Drove rate negotiations with shipping lines based on volume commitments and alignment.
- Managed short-term contract filings with major carriers to secure ongoing capacity.
- Governed USA contact data and rate-sheet updates, distributing rates to sales teams.
- Controlled booking processes and space allocation according to contract terms.
- Supervised booking data, AMS submission, ISF filing, and pre-alert coordination.
- Directed resolution of shipping line and BL disputes to reduce service disruption.
Manager - Customer Service
Neutral Consolidators Freight (Cargo Consolidators India)
Mumbai
10.2025 - 07.2026
- Recruited, interviewed, and hired employees to strengthen staffing and retention.
- Implemented a mentoring program to encourage positive feedback and engagement.
- Identified customer needs and passed insights to supply chain capacity teams.
- Aligned quality teams on required standards for consistent outcomes.
- Set aggressive employee targets to drive business performance and motivation.
- Defined clear targets and objectives and communicated them to team members.
- Trained and regularly mentored associates on performance-focused sales strategies.
- Delivered ongoing coaching on customer service techniques to improve call quality.
- Followed through with client requests to remove blockers for delivery.
- Resolved customer complaints while prioritising satisfaction and loyalty retention.
- Collaborated with upper management to improve customer service processes.
- Supported company-wide service structures to maintain consistent customer outcomes.
- Kept accurate records documenting customer service actions and discussion points.
- Took ownership of customer issues and followed problems through to resolution.
- Researched and corrected customer concerns to promote stronger customer loyalty.
- Answered pricing questions and checked inventory availability for accuracy.
- Updated order and shipping information when changes affected delivery timelines.
- Improved staffing during busy periods by building schedules and monitoring call-outs.
Deputy Manager - Pricing & Customer Service
Hermes Travel & Cargo Pvt Ltd
02.2025 - 09.2025
- Procuring commercials with the shipping line, local transporter, and overseas agent based on customer requirements.
- Negotiating a time-bonded contract based on volume commitment with the shipping line.
- Understanding the nature of the customer and sending complete commercials to customers within TAT.
- Worked closely with customers to understand needs and resolve diverse issues.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Deputy Manager
Freight Systems India pvt ltd
06.2024 - 02.2025
- Procuring complete commercials from the shipping line.
- Providing the most competitive solutions to local customers, agents, and overseas offices.
- Analyzing inquiry data, customer requirements, and handling them in the most effective manner.
- Handling day-to-day operational issues with the shipping line, transporter, and other vendors.
- Meeting with the shipping line and negotiating commercials
- Coordinated logistics operations to ensure timely delivery of freight shipments.
Assistant Manager - Pricing, PAN INDIA
SWIFT CARGO
11.2021 - 06.2024
- As the Pan India Pricing Desk, we handle end-to-end pricing, RFQs, contracts, and disputes for the USA sector.
- Negotiating and handling annual USA contracts with Multiple shipping lines.
- Quoting rates for all the shipments from India (several Branches) to USA - which Includes Local Transport PO negotiation, CHA costing, freight negotiation with Shipping line and NVOCC, haulage negotiation with the Overseas office and Agents.
- Getting Named A/c filed with shipping line for key customers.
- Preparing-Maintaining and circulating Rate sheet for USA sector to PAN India offices.
- Keeping track on End to end shipments for USA.
- Handling Rates and Routing disputes with Shipping line.
Specialist - Global Tender Commercial Support (Pricing & CS)
CMA CGM
09.2016 - 10.2021
- Negotiating Yearly Tender, Spot business offers and closes agreements.
- Analyzing customer performance based on regions and highlighting insight to top management.
- Negotiated multi-million-dollar contracts by making customer satisfaction a top priority.
- Developing a trusted advisor relationship with assigned Global accounts, internal stakeholders.
- Ensure the timely and successful submission of rates to customer.
- Responsible to co-ordinate with multiple department to fulfill all customer tender requirements.
- Planning and dividing customer accounts among the team members.
- Conducting performance evaluations of employees.
- Supporting employees with training and development activities.
- Monitoring team performance to ensure objectives are met.
- Communicate clearly the progress of Client business and Volume expected on monthly/quarterly to internal and external stakeholders.
- Identify and grow opportunities on region wise and collaborate with sales teams to ensure growth attainment.
- Conducting Training & Assist with high severity requests or issues.
Customer Service Executive (Sea Export)
Team Global Logistics Pvt Ltd
02.2014 - 07.2016
- Sales coordinator for Marketing Person.
- Handling LCL / FCL both.
- Inside sales.
- Handled Pricing.
- Coordinating with overseas agents for DDU / DDP quotes inland haulages, Destination Charges etc.
- Handling Approx 120 FCL Shipments per Month to Various Port including LCL cargo monthly 200 CBM.
Education
T.Y BMS -
UNIVERSITY OF MUMBAI
Mumbai4 2013
Skills
- Contract negotiation
- Pricing strategy
- Sales analysis
- Tenders
- Customer service
- Transportation
- Tender automation
- Route selection
- Rate optimisation
- Carrier selection
- Freight bill auditing
Personal Information
- Date of Birth: 14th October 1992
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Timeline
Manager - Pricing, Customer service, Operations
MTS Global Forwarding Pvt. Ltd.
08.2026 - Current
Manager - Customer Service
Neutral Consolidators Freight (Cargo Consolidators India)
10.2025 - 07.2026
Deputy Manager - Pricing & Customer Service
Hermes Travel & Cargo Pvt Ltd
02.2025 - 09.2025
Deputy Manager
Freight Systems India pvt ltd
06.2024 - 02.2025
Assistant Manager - Pricing, PAN INDIA
SWIFT CARGO
11.2021 - 06.2024
Specialist - Global Tender Commercial Support (Pricing & CS)
CMA CGM
09.2016 - 10.2021
Customer Service Executive (Sea Export)
Team Global Logistics Pvt Ltd
02.2014 - 07.2016
T.Y BMS -
UNIVERSITY OF MUMBAI