Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic
UTTKARSH KAPOOR

UTTKARSH KAPOOR

DELHI

Summary

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Advisory Consultant

Concentrix Daksh Services India Private Limited
Gurugram
08.2024 - Current
  • Delivered frontline customer service and issue resolution using the ACSR (Automated Customer Service Representative) tool for efficient account management, billing queries, and service troubleshooting.
  • Navigated ACSR for customer account updates, provisioning, plan changes, and real-time complaint logging, with 100% adherence to SLA timelines.
  • Trained new team members on the ACSR interface, ensuring accurate data handling and consistent service delivery.

Education

Bachelor of Arts - Geography

Shaheed Bhagat Singh Evening College
Delhi
06-2024

High School -

Kendriya Vidyalaya No.2 OTA
Gaya
05-2021

Skills

Hard Skills -

  • Cartographic Techniques (Grade A)
  • Geographic Information System (GIS) - Arc GIS
  • Field Work And Research Methodology
  • Graphic Design - Canva

Soft Skills -

  • Ethics and integrity
  • Adaptable learning
  • Staff management
  • Verbal and written communication
  • Account management

Affiliations

  • Conducted an on-site study in Sikkim between 28th March 2024 to 7th April 2024 to understand the causes, dynamics, and consequences of Glacial Lake Outburst Floods (GLOFs) in the Himalayan region. And also interacted with local communities and officials to gather qualitative data on socio-economic impacts and past flood events.
  • Compiled findings into a comprehensive report with recommendations on sustainable hazard management and climate resilience in mountainous ecosystems
  • Event management intern at Pavillion and Interiors India Limited during the G20 summit at Pragati Maidan from 01/09/2023 to 10/09/2023. Key role: logistics management, supervision, help desk management, and event hall management
  • Visited Madurai, Rameshwaram and Kanyakumari (Tamil Nadu) & Thiruvananthapuram (Kerala) between 18th February 2023 to 02 March 2023 for conducting Tourist and Market survey for the Field Work and Research Methodology paper.

Accomplishments

  • Facilitated with a certificate and memento for successfully completing my term as Vice President of the Geography Association.
  • Facilitated with a certificate and memento for successfully completing my term as secretary of the Inter-Cultural Society of SBSEC
  • Certificate of accomplishment - Workshop on U-20 agenda for municipal services organized by Indian Institute of Public Administration.

Timeline

Advisory Consultant

Concentrix Daksh Services India Private Limited
08.2024 - Current

Bachelor of Arts - Geography

Shaheed Bhagat Singh Evening College

High School -

Kendriya Vidyalaya No.2 OTA
UTTKARSH KAPOOR