Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Education and Training
Personal Information
Timeline
Generic

UTTKARSH KAPOOR

DELHI

Summary

Dedicated and resourceful consultant with hands-on experience in customer support, account management, and GIS-based field research. Skilled in leveraging tools like ACSR for seamless service delivery and adept at managing complex projects, conducting in-depth field studies, and providing actionable insights. Passionate about applying strong analytical, technical, and interpersonal abilities to drive operational excellence and contribute to sustainable, resilient outcomes.

Overview

1
1
year of professional experience

Work History

Advisory Consultant

Concentrix Daksh Services
Gurugram
08.2024 - 08.2025
  • Delivered frontline customer service and issue resolution using the ACSR (Automated Customer Service Representative) tool for efficient account management, billing queries, and service troubleshooting.
  • Trained new team members on the ACSR interface, ensuring accurate data handling and consistent service delivery.

Education

Bachelor of Arts - Geography

Shaheed Bhagat Singh Evening College
Delhi
06-2024

High School -

Kendriya Vidyalaya No.2 OTA
Gaya
05-2021

Skills

Hard Skills -

  • Cartographic Techniques (Grade A)
  • Geographic Information System (GIS) - Arc GIS
  • Field Work And Research Methodology
  • Graphic Design - Canva

Soft Skills -

  • Ethics and integrity
  • Adaptable learning
  • Staff management
  • Verbal and written communication
  • Account management

Affiliations

  • Conducted an on-site study in Sikkim between 28th March 2024 to 7th April 2024 to understand the causes, dynamics, and consequences of Glacial Lake Outburst Floods (GLOFs) in the Himalayan region. And also interacted with local communities and officials to gather qualitative data on socio-economic impacts and past flood events.Compiled findings into a comprehensive report with recommendations on sustainable hazard management and climate resilience in mountainous ecosystems.
  • Event management intern at Pavillion and Interiors India Limited during the G20 summit at Pragati Maidan from 01/09/2023 to 10/09/2023. Key role: logistics management, supervision, help desk management, and event hall management.
  • Conducted Field Survey (Feb–Mar 2023): Visited Madurai, Rameshwaram, and Kanyakumari (Tamil Nadu) and Thiruvananthapuram (Kerala) to carry out tourist and market surveys as part of the Field Work and Research Methodology paper, gaining hands‑on experience in data collection and qualitative research.

Accomplishments

  • Awarded a certificate and memento for successfully serving as Vice President of the Geography Association.
  • Awarded a certificate and memento for successfully serving as Secretary of the Inter‑Cultural Society of SBSEC.
  • Certificate of Accomplishment: Participated in the Workshop on the U‑20 Agenda for Municipal Services organized by the Indian Institute of Public Administration.

Education and Training

other,other

Personal Information

Timeline

Advisory Consultant

Concentrix Daksh Services
08.2024 - 08.2025

Bachelor of Arts - Geography

Shaheed Bhagat Singh Evening College

High School -

Kendriya Vidyalaya No.2 OTA
UTTKARSH KAPOOR