Uzair Shaikh
Ahmednagar
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
3
3
years of professional experience
Work History
Customer Support Executive
Vsynergize Outsourcing IT Pvt. Ltd
Pune
11.2021 - 12.2023
- Vsynergize is outsourcing company working for Qlink Wireless an Telecomm organization
- Qlink wireless is an US based cell phone services provider who works under FCC to provide free cell phone services to the households on limited monthly Income and government benefits
- So as being an Customer Support Executive my responsibilities is to resolve the queries and complaints about customer cell phone services via Calls and Emails
- Directing the customer in the convenient ways from how to become applicable for the services and getting the benefits
- Handling the customers complaint professionally and delivering the FCR(First Call Resolution) with all the given efforts.
Research Analyst(CD&CDQA)
LPC Advisors Pvt. Ltd.
Pune
06.2021 - 11.2021
- Doing a CD and CDQA to get the right details for the prospects from the different platforms like as LinkedIn, Zoominfo, and other social sites including the company sites as per the given data
- Improved the communication with the Right Party Prospects for the better development and reach end
- Including with the Voice Verification and Email Verification and confirm the details of the prospect about his presence with organization.
Education
Higher Secondary Certificate -
01.2015
Secondary School Certificate -
01.2013
Skills
- Team Management
- Customer Relation
- Interpersonal Skills
- Multitasking
- Taking Responsibility
- Self Control
Personal Information
- Date of Birth: 12/01/1998
- Nationality: Indian
- Marital Status: Single
Languages
English, Hindi, Marathi
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Customer Support Executive
Vsynergize Outsourcing IT Pvt. Ltd
11.2021 - 12.2023
Research Analyst(CD&CDQA)
LPC Advisors Pvt. Ltd.
06.2021 - 11.2021
Higher Secondary Certificate -
Secondary School Certificate -
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