UZMA MULANI
Thane
Summary
Experienced accountant with 7 years of quality performance in Insurance and Reinsurance. Skilled in managing connections with clients and underwriters to provide exceptional service. Prioritize projects and multitask effectively to achieve project goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Senior Associate
Marsh McLenan
05.2022 - Current
- Managed a diverse portfolio of accounts, maintaining strong relationships with underwriters and delivering high-quality service consistently.
- Encoding and allocating cases, scheduling payments, and working daily on retention and funding to meet the metrics.
- Managing the retention of the team and providing senior managers with quality remarks.
- Setup meeting with team for the updates on cash reports and assisting the team in clearing the same.
- Weekly meetings with underwriters to learn about their concerns and discuss potential solutions.
- Facilitated timely resolutions by escalating urgent cases appropriately within the organization.
- Correspondence on premium payments and claim collection with clients and underwriters.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Optimized project management, resulting in timely deliverables and improved underwriter satisfaction rates.
- Improved client relationships by providing timely information and documents and addressing any concerns promptly.
Customer support executive
SBI General Insurance
12.2020 - 12.2021
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Commerce - BBI
NKTT College of commerce
01.2018
Skills
Open Twins
Interests
Organising Fun activities, Team dinner, Team outing
ACHIEVEMENTS & AWARDS
- In December 2024, achieved clearance of USD 3.6 Million claim from market National Indemnity through effective follow ups within a month.
- Collected legacy claims from GIC through in-person visits and appropriate escalation. Established an excellent rapport with the underwriter and received a spotlight award.
- Achieved GBP 900k clearance in funding through effective followups and escalations with relationship managers and underwriters.
- Received appreciation emails from the relationship manager for getting the claims collected in less than a month.
- Outstanding team performance December 2024, Spotlight Award for the month of December 2023
Timeline
Senior Associate
Marsh McLenan
05.2022 - Current
Customer support executive
SBI General Insurance
12.2020 - 12.2021
Bachelor of Commerce - BBI
NKTT College of commerce