Uzma Mulani
Fiduciary Handler
Thane
Summary
A results-oriented insurance professional with 7 years of experience in insurance and reinsurance claims,. Expertise in claims processing, documentation review, reconciliation, and payment management. Proven ability to manage complex claims portfolios, build strong client relationships, and drive efficient claims resolution while adhering to compliance standards. Adept at collaborating with global stakeholders and leveraging analytical skills to deliver exceptional client service. Seeking an opportunity with a growth- oriented organization where I can contribute my analytical and client servicing expertise.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Senior Associate
Marsh McLennan Global Services
02.2022 - Current
- Managed end-to-end insurance and reinsurance claims processing for global clients, ensuring accurate and timely entry of claim details into claims management systems.
- Collaborated with insurers, reinsurers, brokers, and internal stakeholders to proactively track claim progress, resolve issues, and expedite claim settlements.
- Monitored claim settlements and payments, ensuring adherence to contractual agreements and timely processing of recoveries, leading to a 10% increase in recovery rates.
- Effectively escalated complex or disputed claims to senior management, providing comprehensive documentation and recommendations for resolution.
- Managed a diverse portfolio of accounts, cultivating strong relationships with clients and underwriters, and consistently delivering high-quality service, resulting in a 95% client satisfaction rate.
- Proactively improved client relationships by providing timely information, resolving concerns, and ensuring clear communication throughout the claims process.
- Streamlined cash allocation and payment scheduling processes, optimizing retention and funding to meet critical metrics and improve cash flow.
- Led team meetings to provide updates on claim reports, offer guidance, and facilitate the resolution of complex claims issues.
- Facilitated meetings with clients and underwriters to discuss cases, develop strategies, and ensure transparency, resulting in improved collaboration and positive claim outcomes.
- Optimized project management processes, resulting in timely deliverables, improved client satisfaction rates, and a 20% reduction in project completion time.
- Trained and mentored junior associates in proper procedures, team policies, and strategies for success, fostering a high-performance team environment.
Associate
SBI General services
03.2020 - 12.2021
- Registered and processed new insurance claims, ensuring accurate customer details, policy information, and claim requirements were captured in the system, adhering to internal guidelines and compliance standards.
- Served as the primary point of contact between customers and the TPA, proactively following up to drive timely claim resolution and settlement, resulting in a 20% improvement in claim settlement times.
- Coordinated closely with customers to collect missing documents, clarify discrepancies, and provide clear guidance throughout the claims lifecycle, ensuring a smooth customer experience and faster resolution.
- Consistently delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail, exceeding performance expectations.
- Managed claims registration and followed up with TPAs to expedite claim settlements, ensuring timely and accurate processing of claims.
- Effectively managed high-stress situations while maintaining calm and providing empathetic support to customers facing challenges or frustration, improving customer satisfaction scores.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference and audit purposes.
- Developed strong relationships with clients, resulting in repeat business and positive feedback, contributing to a 15% increase in client retention.
Associate
HDFC Merchant Services
02.2019 - 11.2019
- Managed merchant services and resolved payment issues for HDFC Bank.
- Assisted engineering team in vising retailers to support merchants.
- Resolved merchant issues over calls regarding EDC machines.
- Resolved HDFC Bank payment issues via call support and onsite visits.
- Resolved payment-related challenges for HDFC Bank merchants through call support and onsite assistance.
Education
Bachelor of Commerce - Banking and Insurance
NKTT Collage of Commerce
Mumbai, India04-2018
HSC -
Jasani Saria Collage of Commerce
Mumbai, India02-2015
SSC -
Gyanodaya Vidya Mandir
Mumbai, India03-2013
Skills
Claims management
Open Twins
Client Relationship Management
Policy Review
MS Excel
MS Office
Claim settlements & Recoveries Monitoring
Underwriter Relationship Management
Claims Notification
Stakeholder Communication
Problem solving
Team leadership
Active listening
Portfolio management
Client Relationship Management
Claims documentation review
Validation & Registration
Payments resolution
Accomplishments
- In March 2026, conducted an in-person visit to the GIC GIFT City branch in Gujrat, Gift City to follow up on aged receivables successfully recovering $1.5 Million long-outstanding claims.
- Achieved clearance of $3.6 Million claims from market National Indemnity through effective follow-ups within a month.
- Collected legacy claims from GIC through in-person visits and appropriate escalations.
- Established an excellent rapport with the underwriter and received a Spotlight award.
- Achieved £900k claims funding clearance in through effective follow-ups and escalation with relationship managers and underwriters.
- Successfully collected and settled premiums on which UW applied 15 days NOC and got appreciation from senior management.
- Received appreciation emails from relationship managers for getting claim collection in less than a month.
- Spotlight award for the month of October and December 2024
Timeline
Senior Associate
Marsh McLennan Global Services
02.2022 - Current
Associate
SBI General services
03.2020 - 12.2021
Associate
HDFC Merchant Services
02.2019 - 11.2019
Bachelor of Commerce - Banking and Insurance
NKTT Collage of Commerce
HSC -
Jasani Saria Collage of Commerce
SSC -
Gyanodaya Vidya Mandir