Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic

SACHIN LAZARUS PATOLE

Pune

Summary

Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Productive Senior Associate with expertise in logistics management and customer service. Delivered quality outcomes through effective project management and leadership, ensuring timely delivery and high customer satisfaction. Fostered strong relationships with clients by maintaining clear communication and resolving issues promptly.

Overview

8
8
years of professional experience

Work History

Senior Associate

WNS Global Services
11.2023 - Current
  • Organised and maintained logistics schedules, ensuring timely delivery of goods to various destinations.
  • Recorded purchases and supply movements to maintain accurate records.
  • Implemented a tracking system for outgoing and incoming shipments to improve transparency and efficiency.
  • Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
  • Resolved delivery discrepancies and customer complaints, maintaining high levels of customer satisfaction.
  • Managed the allocation and dispatch of vehicles for delivery, optimising routes for efficiency.

· Handling escalations and managing priority closures.

· Maintaining and publishing internal process related MIS.

· Share the Data analysis, Dashboards, TAT Status on the weekly basis and then analyzing the weekly and monthly plan and reporting to the Management.

· Mapping the daily RVP data for all the vendors and sharing the awb for the same.

Logistics Associate

CGLS Technologies Pvt.Ltd.
12.2021 - 11.2023
  • Was responsible for allocating orders to vendor and making sure product are delivered smoothly to customer.
  • Oversaw the scheduling and routing of deliveries, optimising routes for cost-effectiveness and timely delivery.
  • Coordinated with suppliers and customers to manage timely, accurate order shipments.
  • Sorted and processed cargo into assigned categories before shipping.
  • Resolved order and customs concerns swiftly through effective communication and negotiation.
  • Monitored operations to keep processes aligned with targets and matching forecasts.
  • Formed and sustained strategic relationships with clients.
  • Checking on the inventory of the products.
  • Order processing for ecom platform.
  • Client Support.
  • Keeping the records of purchase and sale on items and sharing the report on weekly basis.

FIRSTCRY.COM
08.2018 - 12.2020
  • Joined the organization as an Logistics executive, was promoted as an Associate Consultant (SME).
  • Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
  • In my current role at Firstcry.com, I’m responsible for Delivery and Reverse pickups of products.
  • As a Logistics executive my fundamental responsibility is managing and monitoring the products delivery and pickups.
  • Delegating work and further getting it effectively executed from vendors.
  • Been the POC for the vendors / delivery partners addressing to issues/queries.
  • Handling escalations and managing priority closures.
  • Maintaining and publishing internal process related MIS.
  • Share the Data analysis, Dashboards, TAT Status on the weekly basis and then analyzing the weekly and monthly plan and reporting to the Management.
  • Mapping the daily RVP data for all the vendors and sharing the awb for the same.
  • (DIGITAL AGE RETAIL PVT.LTD.)

Education

B.com -

RNTU
BHOPAL
01.2025

Higher Secondary Certification -

Nowrosjee wadia college
01.2014

Senior Secondary Certification -

St Francis De Sales High School
01.2011

Skills

  • Ms-office
  • Internet
  • Claims management
  • Risk assessment
  • Regulatory compliance
  • Performance metrics
  • Order processing
  • Inventory oversight
  • Vendor management
  • Team leadership
  • Escalation management
  • Communication skills
  • Problem-solving
  • Calm under pressure
  • Logistics management
  • Inventory control
  • Shipment tracking
  • Customer relationship management
  • Escalation handling
  • Problem solving
  • Customer Service
  • Excel proficiency

Languages

English
Hindi
Marathi

Hobbies and Interests

  • Playing Cricket
  • Football
  • Watching Movies

Timeline

Senior Associate

WNS Global Services
11.2023 - Current

Logistics Associate

CGLS Technologies Pvt.Ltd.
12.2021 - 11.2023

FIRSTCRY.COM
08.2018 - 12.2020

B.com -

RNTU

Higher Secondary Certification -

Nowrosjee wadia college

Senior Secondary Certification -

St Francis De Sales High School
SACHIN LAZARUS PATOLE