Omkar Walke
Pune
Summary
Results-driven professional with expertise in technical support for CRM systems and insurance claims processing. Proficient in troubleshooting claims management, ensuring data accuracy, and maintaining compliance. Demonstrated success in resolving complex issues, meeting SLA targets, and delivering efficient solutions while achieving high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Associate
WNS
Magarpatta, Pune
01.2025 - Current
- Worked on an Australian insurance claims process, ensuring accurate and timely claim handling.
- Utilized ClaimCenter and Capture Verification software to process and manage insurance claims.
- Maintained 100% accuracy while entering and validating claim-related information and documents.
- Processed and uploaded medical certificates, invoices/receipts, date of injury details, quotations, and supporting photographs into the claims system.
- Managed end-to-end claims processing, including investigation, verification, reindexing, clearances, finalization, and settlement.
- Leveraged automated systems and manual review processes to ensure compliance, accuracy, and customer satisfaction.
- Maintained daily claim trackers and ensured all tasks were completed within defined Service Level Agreements (SLAs).
Technical Support Executive
Conneqt Business Solution limited
Pune
10.2023 - 12.2024
- Managed and resolved technical issues for Tata Motors dealers through Aditaas ticketing system, enhancing dealer support experience.
- Utilized CRM systems to effectively troubleshoot and resolve technical and operational queries, improving response times.
- Ensured timely issue resolution while maintaining high service quality and customer satisfaction.
- Communicated technical concepts effectively to non-technical users, enabling smooth system usage and minimizing operational disruptions.
- Collaborated with internal teams to investigate and escalate complex technical issues, ensuring swift resolutions.
- Monitored and tracked support tickets to ensure adherence to service standards and timely closure.
- Contributed to improving dealer experience by delivering prompt, accurate, and user-focused technical assistance.
Virtual Customer Support Associate
AMAZON
Pune
04.2023 - 08.2023
- Resolved technical issues for American clients, improving service reliability and customer trust.
- Utilized CSC work tool to efficiently address customer queries and enhance support experience.
- Facilitated order expeditions and resolved post-sales issues, ensuring customer satisfaction.
Education
Bachelor of Engineering - Mechanical Engineering
Nutan Maharashtra Institute of Engineering & Tech
Talegaon,Pune03-2021
Skills
- Claims management
- Compliance verification
- Medical oversight
- Data accuracy
- Service agreements
- Incident management
- Resource allocation
- Technical troubleshooting
- Problem solving
- Customer relationship management
- Onboarding processes
- Team collaboration
- Adaptability
Hobbies
- Doing Gym
- Practising Kick-Boxing
- Riding Bike
Timeline
Senior Associate
WNS
01.2025 - Current
Technical Support Executive
Conneqt Business Solution limited
10.2023 - 12.2024
Virtual Customer Support Associate
AMAZON
04.2023 - 08.2023
Bachelor of Engineering - Mechanical Engineering
Nutan Maharashtra Institute of Engineering & Tech