Music
V Deepak
Lead Business Analyst
Bengaluru
Summary
Experienced Business Analyst/Functional Consultant with 12+ years of experience in delivering end-to-end CRM solutions across Life Sciences, Higher Education, and EdTech. Skilled in Dynamics 365, business analysis, product lifecycle, customer research, and data-driven decision-making.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Lead Functional Consultant
Exeevo
09.2023 - Current
- Led Omnipresence CRM configuration, process flows, and workflows.
- Coordinated CRM to Denodo integration; tracked activities using ADO.
- Delivered portals for distributor-product visibility.
- Managed client adoption and training for product rollout.
Lead Implementation Consultant
LeadSquared
05.2022 - 09.2023
- Configured WhatsApp connectors and 3rd-party integrations.
- Owned BRD creation, sprint execution, and customer onboarding.
- Planned UAT to production transitions and Hypercare support.
Implementation Consultant
Anthology
03.2019 - 04.2022
- Implemented CRM solutions for U.S. universities.
- Managed CRM-SIS integration, portal testing, and UAT cycles.
- Resolved product bugs and facilitated training sessions.
ERP/CRM Consultant
Kuwait College of Science & Technology
08.2017 - 03.2019
- Supported Nexus CRM, SIS, and finance systems.
- Led coordination between users and vendors for bug resolution.
- Delivered classroom training and technical documentation.
Senior Product Engineer
Remote Admin Services
06.2016 - 08.2017
- Upgraded and deployed Talisma CRM for NSE & Jet Airways.
- Migrated data using DTS to SSIS; configured workflows and backups.
Product Engineer
Team Lease Services
12.2014 - 07.2016
- Implemented Talisma CRM upgrades and server setup.
- Managed performance tuning, backups, and CRM customizations.
CRM Analyst
Tata Mutual Fund
03.2012 - 11.2014
- Maintained CRM users, business rules, and escalations.
- Handled onsite CRM upgrades and audit compliance.
Power Electronics Engineer
Float Power Systems
08.2007 - 03.2012
- Worked on power solutions for KPTCL, BESCOM projects.
- Delivered training and services in waste-to-energy initiatives.
Education
B.E. - Electrical & Communication
Visvesvaraya Technological University
Skills
- Dynamics 365 (Sales, Marketing, Service)
- Omnipresence
- Talisma CRM
- CampusNexus
- Business & Customer Research
- Process Automation & Optimization
- UAT Testing
- Azure Devops
Data migration
Requirements gathering
Business process analysis
Client training
Client interaction
Certification
PL-900: Power Platform Fundamentals
Interests
Travel
Timeline
Lead Functional Consultant
Exeevo
09.2023 - Current
Lead Implementation Consultant
LeadSquared
05.2022 - 09.2023
Implementation Consultant
Anthology
03.2019 - 04.2022
ERP/CRM Consultant
Kuwait College of Science & Technology
08.2017 - 03.2019
Senior Product Engineer
Remote Admin Services
06.2016 - 08.2017
Product Engineer
Team Lease Services
12.2014 - 07.2016
CRM Analyst
Tata Mutual Fund
03.2012 - 11.2014
Power Electronics Engineer
Float Power Systems
08.2007 - 03.2012
B.E. - Electrical & Communication
Visvesvaraya Technological University
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