V Deepak
LEAD BUSINESS ANALYST
Bengaluru,Karnataka
Summary
Experienced Business Analyst/Functional Consultant with 12+ years of experienceindeliveringend-to-endCRMsolutionsacrossLife Sciences, Higher Education, and EdTech. Skilled in Dynamics 365, businessanalysis,productlifecycle,customerresearch,anddata-driven decision-making.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Lead Functional Consultant
Exeevo
09.2023 - Current
- Configured Omnipresence CRM, optimizing process flows and workflows for enhanced usability.
- Steered project rollouts, ensuring alignment with product vision, and customer needs. Partnered with cross-functional teams to deliver data-driven features.
- User research to identify opportunities for product improvement, increasing customer retention, and product adoption.
- User research to identify opportunities for product improvement, increasing customer retention, and product adoption.
- Documented product requirements, user stories, and release notes, facilitating clear communication and supporting ongoing improvements.
- Engineered platform analytics to monitor performance and user behavior, leading to actionable insights that significantly enhanced product outcomes.
LeadImplementationConsultant
LeadSquared
05.2022 - 09.2023
- Configured WhatsApp connectors and third-party integrations to streamline communication channels.
- Owned BRD creation and sprint execution, facilitating seamless customer onboarding.
- Planned UAT to production transitions and provided Hypercare support.
- Configured WhatsApp connectors and third-party integrations.
ImplementationConsultant
Anthology
03.2019 - 04.2022
- Collaborated with product management and stakeholders to address customer needs, improve retention, and guide product releases. •
- Designed workflows, business process flows, and end-to-end solutions, performing requirement elicitation, analysis, and integration planning for Dynamics 365 Product for the Higher Education Sector. •
- Conducted pre-sales demos and facilitated training sessions, leading daily scrum meetings to ensure project alignment.
ERP/CRMConsultant
KuwaitCollegeofScience&Technology
08.2017 - 03.2019
- Assisted with NexusCRM SIS and finance systems support.
- Coordinated between users and vendors to resolve bugs efficiently.
- Delivered classroom training and created technical documentation to facilitate knowledge transfer.
SeniorProductEngineer
Talisma
06.2016 - 08.2017
- Upgraded and deployed TalismaCRM for NSE and Tata Mutual Funds, enhancing user experience and operational efficiency.
- Migrated datausing DTStoSIS configured workflows and backups.
- Implemented TalismaCRM upgrades and serversetup.
- Managed performance tuning, backups, and CRM customizations, ensuring system reliability and meeting client requirements.
- Maintained CRMusers, businessrules, and escalations.
- Conducted onsite CRM upgrades and ensured audit compliance, maintaining system integrity and adherence to regulatory standards.
PowerElectronicsEngineer
FloatPowerSystems
08.2007 - 03.2012
- Collaborated on power solutions for KPTCL and BESCOM projects.
- Provided training and services in waste-to-energy initiatives.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Education
B.E. - Electrical&Communication
VisvesvarayaTechnological University
Skills
Dynamics 365 (Sales, Marketing, Service)
Omnipresence
TalismaCRM
CampusNexus
Business&CustomerResearch
ProcessAutomation&Optimization
UATTtesting
AzureDevops
Data migration
Requirements gathering
Business process analysis
Client training
Clientinteraction
Certification
PL-900:PowerPlatform Fundamentals
Interests
Music, Travel
PERSONALDETAILS
- DateofBirth:23rdSeptember 1983
- Nationality:Indian
- MaritalStatus:Married
- VisaStatus:B1USA(valid till2029)
Timeline
Lead Functional Consultant
Exeevo
09.2023 - Current
LeadImplementationConsultant
LeadSquared
05.2022 - 09.2023
ImplementationConsultant
Anthology
03.2019 - 04.2022
ERP/CRMConsultant
KuwaitCollegeofScience&Technology
08.2017 - 03.2019
SeniorProductEngineer
Talisma
06.2016 - 08.2017
PowerElectronicsEngineer
FloatPowerSystems
08.2007 - 03.2012
B.E. - Electrical&Communication
VisvesvarayaTechnological University