Hi, I’m
V N RAJA
Branch Development Manager
Chittoor,AP
Summary
Proactive Assistant Manager known for achieving sales targets and resolving conflicts effectively. Strong background in analyzing customer feedback to drive innovative service improvements. Dedicated to building lasting client relationships and enhancing overall customer experience.
Overview
4
Languages
7
years of professional experience
Work History
HDFC Bank Ltd
Assistant Manager
09.2022 - Current
Job overview
- Managed relationships with existing clients to enhance satisfaction and retention.
- Guides, motivates, and supervises a group of employees to achieve company goals.
- Collaborated with teams to cross-sell products across multiple lines.
- Trained and mentored new staff on customer service standards and procedures.
- Analyzed customer feedback to drive service improvements and innovation.
- Resolved team conflicts effectively to maintain a positive working environment.
- Handling letters of credit, providing pre-shipment and post-shipment credit, and managing buyer’s credit for businesses engaged in international trade.
Muthoot Finance Ltd
Junior Relationship Executive
03.2019 - 04.2022
Job overview
- Resolved customer grievances regarding gold loan processes and schemes, enhancing customer satisfaction.
- Engaged with walk-in customers to provide assistance and resolve inquiries.
- Addressed customer grievances related to gold loan processes and available schemes.
- Leveraged three years of experience at Muthoot Finance Ltd. to drive customer satisfaction initiatives.
- Managed opening/closing procedures and cash management to uphold high customer service standards.
Education
KKC Insute of TechPuttur
MBA from Finance
University Overview
GPA: 88%
Govt. Degree CollegeNagari
BSc from M P C
University Overview
GPA: 88%
Sai Jyothi Junior CollegePuttur
Intermediate
University Overview
GPA: 88%
J P High SchoolEkambarakuppam
SSC
University Overview
GPA: 71%
Skills
Sales strategy
Client relationship management
Customer service training
Branch development management
Budget management
Project management tools
Inventory management
Interests
Reading Books, Listening
DISCLAIMER
I hereby declare that the information furnished above are true and correct to the best of my knowledge and belief. I here by declare that the information furnished above are true and correct to the best of my knowledge and belief. Place: Date: (V N Raja)
PERSONAL INFORMATION
- Date of Birth: 28/09/1994
- Gender: male
- Nationality: Indian
- Marital Status: married
- Religion: Hindu
TECHNICAL EDUCATION
hdca (csc-certified), Tally, ms office, A java programming in pay roll management system and SAP(fico), Cost Point, Cognos.
TRAINING
Tirumala Tirupathi Devasthanams, EDP, Central Networking Center, Mr. Venkatasulu M.Sc, MSIS, AD Building, Tirupathi
Timeline
Assistant Manager
HDFC Bank Ltd
09.2022 - Current
Junior Relationship Executive
Muthoot Finance Ltd
03.2019 - 04.2022
J P High School
SSC
Sai Jyothi Junior College
Intermediate
Govt. Degree College
BSc from M P C
KKC Insute of Tech
MBA from Finance