V ROOPAK

• Guided clients through property selection and leasing processes.
• Lead Management: Handle around 100 high-quality leads every month. Understand client needs, and offer suitable property solutions.
• Sales Ownership: Manage the complete sales process—from lead qualification, follow-ups, to site visits, and deal closure. Achieve monthly sales targets.
• Customer Experience: Build strong client relationships, address concerns confidently, and guide clients in making investment decisions.
• Reporting and Coordination: Keep CRM records updated, and share regular performance reports with the GM.
• Market knowledge: Stay informed about market trends, pricing, and competitor offerings.

. New Business Development

• Identify, target, and acquire new corporate clients for express logistics services.
• Develop and deliver customized sales pitches, proposals, and pricing solutions.
• Ensure consistent pipeline building and weekly opportunity tracking.

2. Key Account Management

• Manage and grow revenue from large enterprise accounts and high-value clients.
• Oversee account planning, quarterly reviews, and long-term relationship building.
• Act as a single point of contact for escalations, service issues, or SLA deviations.
• Drive customer retention and account expansion opportunities.

3. Contract & Commercial Management

• Negotiate commercial terms, rate cards, and service contracts with clients.
• Lead contract renewals, amendments, and compliance tracking.
• Ensure proper documentation, adherence to agreed SLAs, and timely closure of legal/finance approvals.

4. Revenue & Performance Management

• Achieve monthly, quarterly, and annual sales targets.
• Monitor revenue leakage, credit limits, and ensure timely collection of payments.
• Review client performance metrics and drive improvements.

5. Operational Coordination

• Coordinate with operations, hub teams, and customer service to ensure on-time deliveries.
• Share client requirements (pickup schedules, packaging needs, delivery SLAs) with relevant teams.
• Track shipment performance and ensure adherence to service commitments.

6. Reporting & Documentation

• Maintain updated sales reports, lead trackers, and client interaction logs.
• Provide MIS updates, forecasting, market intelligence, and competitor insights.
• Assist in preparing presentations, RFP responses, and business reviews.

• E-COMMERCE DOMAIN- RESERVATION SUPPORT FOR MGM GROUP OF HOTELS PORTUGAL AND SPAIN
• Collaborated with stakeholders to align technology initiatives with company goals.
• Facilitated training sessions for staff on new software applications.
• Conducted regular assessments of operational processes for continuous improvement.
• Established relationships with key partners and vendors to ensure successful project outcomes.

• Established a proven network of property owners, brokers, and developers to expedite supply acquisition.
• Scouted and evaluated hotels, serviced apartments, and residential properties for leasing or management contracts.
• Built and maintained a robust pipeline of qualified opportunities across target micro-markets.
• Conducted financial assessments, including ARR, occupancy, ROI, and payback analyses.
• Negotiated term sheets and finalized lease or licensing agreements with property owners.
• Collaborated with design, operations, and legal teams for seamless property onboarding.
• Developed strong relationships with brokers, developers, and asset owners to facilitate opportunities.
• Monitored competition and market trends to maintain an advantage in hospitality supply dynamics.