VA SHIHABUDHEEN
Kochi
Summary
Reliable Store Supervisor with 5 years of experience managing shipping, receiving and inventory operations. Excellent record of success in inventory audits and product staging. Dedicated to accurate record-keeping, worksite safety and timely issue resolution.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Senior Associate Cs-phone
Sutherland Global Services
04.2019 - Current
- Streamlined company processes related to order processing or issue resolution through proactive identification of areas for improvement.
- Boosted sales revenue by utilizing effective communication skills to present products to potential customers.
- Maintained an organized call log system for efficient follow-ups on leads and callbacks.
- Closed deals effectively by overcoming objections and demonstrating strong negotiation skills.
Store Supervisor
Al Etihad Water Company
11.2017 - 01.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
Store Supervisor
Al Saaqee Water Co.wll, Doha, Qatar
09.2016 - 10.2017
Store Supervisor
Oscar Furniture Llc
05.2014 - 07.2016
Customer Service Representative
Reliance Communications
11.2012 - 08.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor Of Engineering - Electronic And Communication
Sri Venkateshwara Institute of Science And Technol
04.2013
Diploma In Engineering - Electronics
Govt Polytechnic College Vennikulam
06.2009
Skills
- Inventory Management
- Customer Service
- Staff Supervision
- Multitasking and Organization
- Documentation And Reporting
- MS Office Applications
Certification
Advanced Post graduate diploma in embedded system hardware and design from SMEC kaloor
Languages
English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Advanced (C1)
Timeline
Senior Associate Cs-phone
Sutherland Global Services
04.2019 - Current
Store Supervisor
Al Etihad Water Company
11.2017 - 01.2019
Store Supervisor
Al Saaqee Water Co.wll, Doha, Qatar
09.2016 - 10.2017
Store Supervisor
Oscar Furniture Llc
05.2014 - 07.2016
Customer Service Representative
Reliance Communications
11.2012 - 08.2013
Bachelor Of Engineering - Electronic And Communication
Sri Venkateshwara Institute of Science And Technol
Diploma In Engineering - Electronics
Govt Polytechnic College Vennikulam
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