Vaghdevi Pilla
Visakhapatnam
Summary
Two years of experience in IT, seeking a position in an esteemed organization that will allow to demonstrate professionalism and versatility
Overview
3
3
years of professional experience
1
1
Certification
Work History
Junior Support Engineer
G.K.Arenas
Vishakapatnam
04.2021 - Current
- Analyzed system logs and identified potential issues with software applications.
- Performed troubleshooting for technical support requests from end users.
- Developed and implemented strategies to improve user experience and service quality.
- Provided assistance in setting up user accounts, passwords, email accounts.
- Documented installation procedures for future reference by other team members.
- Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
- Completed root cause analysis on routine and complex problems.
- Provided real-time support to everyday users of client companies.
- Communicated with clients and coworkers about analysis results.
- Providing customers with step-by-step guidance to resolve technical problems
- Prioritizing customer queries and escalating serious technical issues to developers
- Documenting error reports and monitoring performance metrics.
- Had experience working on HP ALM, qtest, JIRA.
- Have good knowledge on TOSCA
Education
Masters Of Technology - Cyber Security And Data Analytics
Andhra University College Of Engineering
Visakhapatnam07-2021
Skills
- Software Testing
- Remote Support
- User Support
- Debugging
- Application Support
- Troubleshooting Skills
- Technical Support
Certification
- Certification on Tricentis Tosca Automation Tool
Languages
English
Proficient (C2)
C2
Timeline
Junior Support Engineer
G.K.Arenas
04.2021 - Current
Masters Of Technology - Cyber Security And Data Analytics
Andhra University College Of Engineering