Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Vaghdevi Pilla

Visakhapatnam

Summary

Two years of experience in IT, seeking a position in an esteemed organization that will allow to demonstrate professionalism and versatility

Overview

3
3
years of professional experience
1
1
Certification

Work History

Junior Support Engineer

G.K.Arenas
Vishakapatnam
04.2021 - Current
  • Analyzed system logs and identified potential issues with software applications.
  • Performed troubleshooting for technical support requests from end users.
  • Developed and implemented strategies to improve user experience and service quality.
  • Provided assistance in setting up user accounts, passwords, email accounts.
  • Documented installation procedures for future reference by other team members.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Completed root cause analysis on routine and complex problems.
  • Provided real-time support to everyday users of client companies.
  • Communicated with clients and coworkers about analysis results.
  • Providing customers with step-by-step guidance to resolve technical problems
  • Prioritizing customer queries and escalating serious technical issues to developers
  • Documenting error reports and monitoring performance metrics.
  • Had experience working on HP ALM, qtest, JIRA.
  • Have good knowledge on TOSCA

Education

Masters Of Technology - Cyber Security And Data Analytics

Andhra University College Of Engineering
Visakhapatnam
07-2021

Skills

  • Software Testing
  • Remote Support
  • User Support
  • Debugging
  • Application Support
  • Troubleshooting Skills
  • Technical Support

Certification

  • Certification on Tricentis Tosca Automation Tool

Languages

English
Proficient (C2)
C2

Timeline

Junior Support Engineer

G.K.Arenas
04.2021 - Current

Masters Of Technology - Cyber Security And Data Analytics

Andhra University College Of Engineering

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Vaghdevi Pilla