Divya Dhanvantri
Bangalore
Summary
I work as a Junior Support Engineer at DataTalk Knowledge Solutions, resolving technical issues for client-specific tools and providing comprehensive support. I manage configurations, updates, and administrative tasks while ensuring effective communication with clients. I maintain detailed logs and documentation to support smooth operations. My strong technical, problem-solving, and communication skills enable me to excel in my role. I am committed to delivering exceptional client support.
Overview
2
2
years of professional experience
Work History
Junior Support Engineer
DATATALK KNOWLEDGE SOLUTIONS
BANGALORE
10.2022 - Current
- Diagnose and resolve technical issues related to installed tools.
- Assist clients in setting up and using the tools effectively.
- Manage configurations, updates, and administrative tasks for the tools.
- Communicate with clients to understand their requirements, and provide timely solutions.
- Maintain logs and documentation for issue resolution and administrative processes.
Education
B.ed - Education
SMC Jain College
Shahapur03-2020
Master of Science - Physics
Gulbarga University
Kalaburagi06-2017
Bachelor of Science - PMCS
NV Degree College
Kalaburagi05-2024
PUC - PCMB
Sathyam PU College
Kalaburagi03-2011
Skills
- Troubleshooting and problem-solving skills
- Knowledge of client-specific tools and software administration
- Basic understanding of IT systems and applications
- Configuration and update management
Language
Kannada, English, Hindi, Marathi
Timeline
Junior Support Engineer
DATATALK KNOWLEDGE SOLUTIONS
10.2022 - Current
B.ed - Education
SMC Jain College
Master of Science - Physics
Gulbarga University
Bachelor of Science - PMCS
NV Degree College
PUC - PCMB
Sathyam PU College
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