Vaibhav Agarwal
Senior Program Manager
Gurgaon
Summary
Seasoned senior-level professional with a focus on Project/Program Management and Pre-sales/Bid Management. Bringing nearly 17 years of expertise in Project & Program Management, BID Management, and Client Relationship Management. Currently serving as a Senior TPM at Paytm, overseeing key product initiatives. Proven track record of successfully managing large-scale program deliveries and customer relationships at IBM, Amdocs, and Delhivery. Skilled in handling cross-cultural teams and managing BIDs and responses throughout the sales lifecycle across various industries such as Telecom, Mobile Financial/Mobile payments, and Logistics. Adept at providing innovative solutions that align with clients' operational and time constraints while working with major clients globally like Airtel, COLT, Digicel, SBI, Telenor, and more.
Overview
18
18
years of professional experience
4012
4012
years of post-secondary education
2
2
Languages
Work History
Senior Technical Program Manager
Paytm
02.2021 - Current
- Managing Delivery of key Product initiatives for 400+ team size working on multiple products.
- Worked on Products Like Merchant & Agent Onboarding Platforms, DIY App platforms for Agent and Merchants, Business Operations Panel for Sales and Support teams, Onboarding services for Loan products.
- Responsible for establishing and improving delivery processes across the Tech Product teams.
- Handling PMO functions like - AOP, Cost to business, Resourcing, Onboarding, Training, Tech Talks.
- Driving Leadership Programs - Operations Excellence(OEP), Security Assessment, Quality Excellence.
Senior Program Manager
Delhivery
04.2019 - 01.2021
- Managing Delivery of key Product initiatives in logistics space.
- Delivering integrated solutions to address logistic problems for key customers like Amazon, Flipkart, SBI, ICICI, RBL and others.
- Responsible for establishing and improving delivery processes across the Tech Product teams.
- Managing Vendors and relates processes, cost negotiations, contract creation.
- Handling PMO functions like - Resourcing, Training, Tech vertical Costing, Track on Focus Programs.
Program Manager
Amdocs
03.2013 - 08.2018
- Managed Delivery of programs, handling end to end processes- Customer& Stakeholder engagement, Scoping and Change Management, Estimations and P&L, Planning, Development, Implementation and Integration Management, Testing, Managing Audit, Tracking, Monitoring, Communication, Issue & Risk plans, Internal-External-Executive Dash-boarding & Process Management, Project Hand-over/Transition and service delivery.
- Spearheaded complete Service and product delivery, setup of Hardware and Network equipment at clients' Datacenter, Testing cycles within application Silos and customer or third party applications such as IN, SMSC, USSD, Merchants, Aggregators, Banking Applications, Mobile Applications(STK, Android, IOS), SDP, BI, Mediation, Billing and Operation tools.
- Responsible for revenue realization and invoice management for the projects to achieve target KPIs.
Project Manager
IBM
05.2007 - 03.2013
- Steered the Project Management activities for delivery of Pre-paid stack applications for Airtel(Telco, India) and Illusacell(Telco, Mexico).
- Led the decentralization of LAPU (Easycharge Application) that delivered voucher-less top-ups/payments; managed business processes for Airtel's retailer strategy (This application was backbone of 75% of Airtel's revenue).
- Worked as part of Application Consultant and Telco SMEs team working dedicatedly for Airtel and Ilusacell Prepaid Stack Applications. Led business process analysis for multiple applications.
- Created and implemented solutions by working with Architect teams for the concerns faced by customer with the legacy applications and augmented Go-To-Market strategy for smooth functioning of operations.
Education
B.E. - Information Technology
Sobhasaria Engineering College
MBA - Marketing and Finance
Symbiosis Institute of Telecom Management
Skills
Program/Project Management
Service Delivery Management
Vendor/Stakeholder Management
Pre-sales/Bid Management
Implementation and Integration Management
Budget, Revenue and P&L Management
Process Transition Operations
Executive communication and Advisory
Team Management
Soft Skills
Agile methodologies
Personal Information
Date of Birth: 09/08/81
Notable Accomplishments
- Worked with cross functional and geographically spread teams ensuring delivery of cost effective services, coupled with effective handling of business/Executive communication and project P&L/Financial responsibility.
- Successful in managing and delivering multiple programs for multiple customers in adherence time, quality, minimum cost parameters.
- As part of Amdocs Managed MFS Delivery and Manage Services programs/projects, valued up-to $20 Million and monitored P&L of all projects till stage of delivery; maintained highest standards of quality standards and customer satisfaction.
- Directed large implementation & roll-out projects for 15 clients during tenure with Amdocs.
- Decreased time and effort investment in proposal submission by 50% by leading and mentoring various activities to team such as Continuous learning, Process Enhancement Practices, Asset Creation & re-utilization, Standard Models for estimations, pricing.
- Increased the team productivity hence increasing number of proposal submissions by 4 times in coordination with the same team resulting more than 70 proposal submissions in given financial year.
- Led timely delivery of Greenfield MFS delivery and managed services programs (Size above $20Mn) for BSNL-SBI, XL Indonesia, Digicel Haiti, Itek, Telenor Norway project and many other customers around the globe.
- Headed the Internal and External IT audits (KPMG, E&Y, and PWC) for the on-going and operational projects and accomplished closure of the same.
- Played a key role in completing CERT-IN certification for one of the products.
Timeline
Senior Technical Program Manager
Paytm
02.2021 - Current
Senior Program Manager
Delhivery
04.2019 - 01.2021
Program Manager
Amdocs
03.2013 - 08.2018
Project Manager
IBM
05.2007 - 03.2013
B.E. - Information Technology
Sobhasaria Engineering College
MBA - Marketing and Finance
Symbiosis Institute of Telecom Management