Vaibhav Agarwal

Seasoned senior-level professional with a focus on Project/Program Management and Pre-sales/Bid Management. Bringing nearly 17 years of expertise in Project & Program Management, BID Management, and Client Relationship Management. Currently serving as a Senior TPM at Paytm, overseeing key product initiatives. Proven track record of successfully managing large-scale program deliveries and customer relationships at IBM, Amdocs, and Delhivery. Skilled in handling cross-cultural teams and managing BIDs and responses throughout the sales lifecycle across various industries such as Telecom, Mobile Financial/Mobile payments, and Logistics. Adept at providing innovative solutions that align with clients' operational and time constraints while working with major clients globally like Airtel, COLT, Digicel, SBI, Telenor, and more.

• Worked with cross functional and geographically spread teams ensuring delivery of cost effective services, coupled with effective handling of business/Executive communication and project P&L/Financial responsibility.
• Successful in managing and delivering multiple programs for multiple customers in adherence time, quality, minimum cost parameters.
• As part of Amdocs Managed MFS Delivery and Manage Services programs/projects, valued up-to $20 Million and monitored P&L of all projects till stage of delivery; maintained highest standards of quality standards and customer satisfaction.
• Directed large implementation & roll-out projects for 15 clients during tenure with Amdocs.
• Decreased time and effort investment in proposal submission by 50% by leading and mentoring various activities to team such as Continuous learning, Process Enhancement Practices, Asset Creation & re-utilization, Standard Models for estimations, pricing.
• Increased the team productivity hence increasing number of proposal submissions by 4 times in coordination with the same team resulting more than 70 proposal submissions in given financial year.
• Led timely delivery of Greenfield MFS delivery and managed services programs (Size above $20Mn) for BSNL-SBI, XL Indonesia, Digicel Haiti, Itek, Telenor Norway project and many other customers around the globe.
• Headed the Internal and External IT audits (KPMG, E&Y, and PWC) for the on-going and operational projects and accomplished closure of the same.
• Played a key role in completing CERT-IN certification for one of the products.