Vaibhav Batra
Jaipur
Summary
Results-driven Quality Assurance and Operations professional with 6+ years of experience in audit compliance, quality assessment, and customer support within regulated environments. Expertise in conducting audits, identifying compliance gaps, implementing corrective actions, and improving quality metrics. Seeking a Quality Analyst role in the banking sector across voice and non-voice channels.
Overview
8
8
years of professional experience
Work History
Sales Head
Yards India Infotech Pvt. Ltd.
Gurgaon
11.2024 - Current
- Lead sales operations with strong focus on quality standards and compliance
- Conduct quality audits of sales processes and customer interactions
- Monitor team performance metrics and implement QA protocols
- Identify process gaps and execute corrective action plans
- Handle escalations and oversee billing, disbursement, and disputes
Associate Advisor
Amazon Development Center
Bangalore
01.2019 - 11.2024
- Conducted quality audits on seller account management and chargebacks
- Performed audit analysis on escalation calls and SOP compliance
- Managed billing, payments, disbursements, and disputes
- Led process improvements and mentored 16 associates
- Increased client satisfaction by providing personalized financial advice and investment strategies.
- Maintained compliance with industry regulations, resolving potential issues quickly and effectively.
- Streamlined operational processes to improve overall efficiency within the advisory team.
- Identified and reported issues that negatively impacted customer experience.
Technical Support Executive
Teleperformance India
Jaipur
10.2017 - 12.2018
- Provided voice-based technical support and issue resolution
- Escalated critical issues with detailed documentation
Education
Bachelor of Commerce -
Monad University
Noida, India03-2017
Skills
Timeline
Sales Head
Yards India Infotech Pvt. Ltd.
11.2024 - Current
Associate Advisor
Amazon Development Center
01.2019 - 11.2024
Technical Support Executive
Teleperformance India
10.2017 - 12.2018
Bachelor of Commerce -
Monad University