Vaibhav Dwivedi

Business as Usual (BAU):

-Holistic contract management with cross-functional collaboration (Legal, Information Security, Data Privacy, Operational Resilience, Social Relations & other Third Party Assurance teams).

-End-to-end negotiation & execution across diverse service categories

- Ensure streamlined processes, mitigated risks, and optimized supplier relationships

Expanded Role & Responsibilities:

-Lead complex contract negotiations & approvals (PR/PO)

-Enhance internal compliance practices (policies & audits)

-Manage vendor financial & health risks

-Drive high-value supplier engagements & acquisitions

-Train & mentor new team members

-Negotiated & Managed pharmaceutical contracts, ensuring compliance

- Facilitated smooth stakeholder onboarding by managing end-to-end closures of P2P requests & contract load

- Cultivated FMCG stakeholder relationships by managing 13+ large supplier portfolios

- Monitored accruals for financial accuracy and maintained renewals of broker agreements

- Provided risk management support & reported monthly RAG status

- Contributed to FMCG claim management & audited deductions on ERP system

-Conducted process training & assisted peers in KPI achievement

In BT's 'Contract Delivery Services' Department:

- Led end-to-end project management, generating $2M+ revenue through strategic procurement and resale

- Managed 500+ service requests, closing over 70%, reducing contract aging by 21%.

- Orchestrated quoting and ordering, maintaining precise trackers

- Achieved cost savings via negotiations and bid discounting, ensuring 100% accuracy in obtaining approvals

- Prepared LAN & WLAN survey proposals, contributing to a 35% reduction in aging on transformation proposals

- Coordinated equipment delivery, staging, and implementation across 300+ client sites

- Handled leasing arrangements with third-party leasing companies for customer payments

- Managed procurement, raising purchase orders and receipting invoices for 50+ countries

- Led jeopardy management through client interactions, facilitating bi-weekly interactions with project managers

- Provided comprehensive process training to newcomers, supporting them in achieving KPIs

• Resolved customer inquiries (email, chat, calls) regarding Foodpanda (India) orders (web & app) with a 90% average success rate in meeting sales targets
• Achieved promotion by handling high-value operations: pre-orders, corporate transactions, bulk orders
• Led email escalations, managing refunds & other measures to improve customer relationships & retention