Vaibhav Gadariya

• Handled Jio Mart B2B & B2C Both Project for Surat.
• Handled 500+ Delivery Executives.
• Taking care of 1000+ orders delivered within SLA at a time on daily basis.
• Managed supply chain operations to maintain inventory levels and support operations.
• Tracked and monitored shipment progress, delivering consistent customer updates regarding delays or transport issues.
• Maintained robust tracking and reporting systems, keeping senior leadership informed of performance trends.
• Participated in development of program and process improvements.
• Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.
• Prepared employees for operational changes with informative team meetings and clear directives.
• Cultivated customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems.
• Scheduled and supervised inventory audits and developed reports detailing findings.
• Reduction in overall DSR% from 15% to below 5%, Achieved the delivery target of 95% and customer ratings on delivered orders above 50%
• Utilizing statistical techniques to interpret data, analyses results and produce comprehensive reports with use of different tools such as MySQL

• Leading the kitchen Logistics operations team
• Training of HCM (Health Crew Member)
• Driving strong culture of Quality and customer-first mentality within the operations team
• Working on metrics on weekly and monthly basis to provide hygiene and better service
• Ensuring daily operations happen without disruption and meet the performance criteria defined
• Nurture and up-skill the various team and its members to higher levels of performance & output
• Auditing at every kitchen logistic area of company for food carrying and delivery bags hygiene
• MIS Reports (Payout, Inventory For 100+ HCM & Management Control Reports)
• Identify and drive initiatives from a process excellence standpoint
• Ensure cost of logistics operations is managed optimally to enable a profitable business
• Taking Care of Vadodara as a geographical region for business expansion
• Utilizing statistical techniques to interpret data, analyses and produce comprehensive results
• Generate reports with use of Meta base server.

• New product development (On Demand Delivery App)
• Demand, Supply and P&L (GM & PI) for On Demand Deliver App
• Taking care of User Growth, User Engagement, Customer Satisfaction & Adaptation
• Maintain regular contact with the customer (VOC) community and share feedback on monthly basis
• Spearheaded operational strategies and growth initiatives and expansion, provide inputs on the pricing strategy of the product based on market potential, consumer insights, margins
• Implemented innovative processes resulting in improved efficiency and cost reduction
• Collaborated cross-functionally with other teams to drive comprehensive growth strategies and capitalize on market opportunities
• Analysed market trends and competitor activities to identify areas for expansion and improvement
• Developed and executed training programs to enhance team members' skills and capabilities
• Utilized data-driven insights to optimize resource allocation and drive decision-making processes.

• Demand, Supply and P&L (GM & PI) for HCV (Pickup / 8ft & Pickup 1.7T) category in Surat
• Taking care of 200+ Daily Active Partners & 3500+ orders delivered within SLA at a time on monthly basis
• Develop supply initiatives in terms of supply marketing, supply acquisition and retention, and coordinate with relevant stakeholders to build supply
• Maintain regular contact with Partner (VOP) and Customer (VOC) community and share feedback on monthly basis
• Building Operational & Business Strategies for City Growth and Expansion, provide inputs on the pricing strategy of the category based on market potential, consumer insights, margins, competitive benchmarking
• Manage & own all aspects for new category launch including GTM strategy, positioning, messaging, pricing, competitive research, internal communication, and field enablement
• Co-ordinating with Senior management teams to prioritize business requirements and to locate and de fine opportunities for process improvements
• Gather market and competitive intelligence from various sources and create actionable insights
• Provide inputs on the pricing strategy of the category based on market potential, consumer insights, margins, competitive benchmarking
• Utilizing statistical techniques to interpret data, analyses results and produce comprehensive reports with use of different tools such as MySQL, Metabase & Snowflake.

• Handled Jio Mart B2B, B2C, Amazon, Big Basket & ITC All Projects for Gujarat.
• Responsible for handling last mile delivery operation, capacity planning & ramp up of delivery riders for different clients.
• Working on the expansion projects for Amazon (DSP/E-DSP, Prime Nodes) Model as well as the expansions for other clients.
• Responsible for making overall data of riders on a monthly basis.
• Reporting to Regional Head (Last Mile Operations).
• Building and executing the delivery process from delivery station to customer address.
• Responsible for rider’s escalations, integrity, recovery of short cash and loss Shipments without affecting the operations.
• Work closely with the payout team, have an understanding of it and resolve it on real time if any.
• Analysis of the data reports to identify performance bottlenecks and improve performance.
• Visiting cities and meeting riders.
• On-board high quality driver partners and vendors.
• Ensure delivery on SLA's promised to the customer.
• Hire, coach and mentor a team of Supervisors.
• Responsible for P&L for the region.
• Responsible for Summarizing the CPS (Cost per shipment) & ensuring the raise in margin percentage for the company.

• Handle 500+ Delivery Executives
• Taking care of 1000+ orders delivered within SLA at a time on daily basis (10,000+Orders/Day)
• Generate 500+ Delivery Executive's week off roster & taking care of their leave management
• MIS Reports (Payout, Inventory For 1000+ DE's & Management Control Reports)
• Building Operational & Business Strategies for City Growth and Expansion
• Worked on projects to improve Utilization, Attrition, Dx, Rx & reduce the CPD & CPH
• Taking Care of Vadodara as a geographical region
• Co-ordinating with senior management teams to prioritize business requirements and to locate and de find opportunities for process improvements
• Auditing standing point of company for delivery executive's & bags hygiene
• Utilizing statistical techniques to interpret data, analyses results and produce comprehensive reports with use of different tools such as MySQL
• Utilize fleet with high efficiency and grievance Handling
• Taking care of Operation Metrics and Compliance
• Taking care of sourcing on-boarding and inventory management.

• Bulk hiring and training of Delivery Executives & ensuring smooth and hassle-free onboarding process for the new joiners
• Finding the right candidate and convincing them to join the company's delivery team showcasing the benefits of working with the company to all prospective candidates
• Be involved in conducting staffing drives
• Conducting field operations in terms of BTL activities and field sourcing at different locations of the city
• Have well experience with onboarding, updating candidate full details in company dashboard and making there DE (Delivery Executive) ID
• DE ID helps candidate to start their work in field
• Managing the all Inventory which comes under Sourcing & Onboarding and maintain the trackers
• Have to do background verification of DE with the help of vendor
• Handling DE grievance
• Have experience of Walk-in where Candidate ID has generated which helps for the Sourcing &
• Onboarding process.