Vaibhav Gogulwar
PUNE
Summary
Driven and results-oriented Product Owner/Lead Business Analyst with a strong background in payment systems - Instant/Real-time ( UPI, SG Paynow, TH PromptPay), LVP , HVP , Cross Border.
Proven track record of implementing E2E payment solution from channels (eBanking, APIs, H2H) , integration, routing, payment processors, clearing, settlement and customer reporting.
Good understanding of ISO20022 (Pain, Pacs, Camt), MT format, clearing and settlement.
Proven track record of optimizing payment processes, improving operational efficiency, and enhancing customer experience.
Overview
19
19
years of professional experience
Work History
Product Owner/Lead Business Analyst
Deutsche Bank India Pvt Ltd
09.2020 - Current
- Product Owner for APAC Instant Payment initiatives and owns the delivery of India - UPI and Thailand - PromptPay.
- Engaged with Senior stakeholders from APAC Business and Product Management to influence BOW, controlled the prioritization of requirements, identified the key features, defined the roll our strategy and executed the agreed delivery approach.
- For the agile team, defined the product increments with Epics, Features, prioritized the team backlog and provided impediment resolution.
- Lead Business Analyst and Product Owner for Instant Payments Rollout in APAC Region: India UPI, Singapore Paynow/FAST, Thailand PromptPay
- Conducted thorough analysis of payment processes, identified areas for improvement, and implemented solutions resulting in scalable applications
- Led the successful integration of a new payment gateway system, resulting in a seamless transition for customers and improved operational efficiency.
- Collaborated with cross-functional teams to gather requirements and design solutions for payment-related projects.
- Developed and maintained payment-related documentation including business requirements, functional specifications, and process workflows
- Prepared customer payment(pain.001) and status report specs(pain.002, camt.054,camt.053)
- Analyzed clearing specification and prepared mapping document to generate Pacs.008, Pacs.002 messages.
- Worked with architecture to assist in solution design and approval from SDA.
- Overseen E2E Business Acceptance testing to ensure solution is as per business requirement.
- Driven weekly governance meeting to track project status and risks.
APAC Cash Management Support Lead
BNP Paribas
06.2016 - 08.2020
- Led a team of 8 support analysts across SG,HK and IN in providing 24/7 production support for cash management systems, ensuring system availability and reliability.
- Payment application processing various APAC payments - SG FAST, G3, MY RPP, IN NEFT, RTGS, TH PP, VN CITAD, HK FPS, AU BILL and others
- Managed incident resolution process, including triaging, prioritizing, and resolving issues within defined SLAs to minimize downtime and financial impact.
- Supported multiple applications in across channels, integration layer, payment processors, clearing gateway, H2H and reporting applications
- Collaborated closely with cross-functional teams, including development, infrastructure, and business units, to address system issues
- Implemented proactive monitoring solutions to identify potential issues before they impact operations, reducing incident response times
- Performed disaster recovery and BCP testing, ensuring business-readiness following failover.
- Developed and maintained support documentation, including runbooks, troubleshooting guides, and escalation procedures, to facilitate knowledge sharing and standardize support processes.
- Review and approve production change as per change management guidelines
Senior Technical Lead
HCL Technologies
01.2007 - 05.2016
- Led team of 7 support analyst across geographies - SG, IN , DE and US in providing production support for high value payments(SEPA, TARGET2,FED, CHIPS) , FX, finanical messaging(SWIFT and other gateways) and surveillance systems(Sanctions)
- Led project on-boarding , transition fand cross-training to support team based in Singapore, New Jersey, Frankfurt and Bangalore to form a global support hub.
- Collaborate with onsite and offshore resources on outstanding incidents and resolutions, assist resources to identify possible root cause and tracking of problem tickets until closure.
- Liaise with Operation and application service team to scope critical bug fixes in releases.
- Trained and on-boarded resources on application knowledge, process and tools/methodologies.
- Ensured all the team member follow the standard group compliance and adhered to change management procedures and compliance standards at all times
- Represent IT team from vendor side in Regular review of the Managed Service engagements to ensure the up to mark KPIs, areas for improvements are being worked on and fixing key service gaps.
- Support DR and BCP Test. Perform technical test and provide timely updates to business users.
- Significant achievement in driving automation project by effectively tracking repetitive and manual tasks, thus driving cost reduction and devise processes to continually improve the efficiency of application and service operations tasks.
Associate System Engineer
IBM India Pvt Ltd
08.2005 - 12.2006
- Offshore MW coordinator for developments and interfaces.
- Understanding the Functional Requirements, prepare technical specification document, interacting with the client for clarification of issues, negotiating on the delivery dates and man-days of work.
- Developed Mercator map, deployment and Peer testing.
- Worked on several support, maintenance and enhancement tasks in Middleware area.
Education
Bachelor in Computer Engineering -
National Institute of Technology Karnataka
Surathkal07-2005
Skills
- Payments - Instant, LVP, HVP, Cross Border
- Channels - eBanking, API, H2H
- Requirements Gathering
- Business Analysis
- Technical : SQL, MQ, JAVA, ITRS GENEOS
- IS20022 - Payments, Statements, Reporting
Timeline
Product Owner/Lead Business Analyst
Deutsche Bank India Pvt Ltd
09.2020 - Current
APAC Cash Management Support Lead
BNP Paribas
06.2016 - 08.2020
Senior Technical Lead
HCL Technologies
01.2007 - 05.2016
Associate System Engineer
IBM India Pvt Ltd
08.2005 - 12.2006
Bachelor in Computer Engineering -
National Institute of Technology Karnataka
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