VAIBHAV GROVER
Delhi
Summary
Results driven Inside Sales and Business Development professional with 12+ years of experience in SaaS, AdTech, Cloud Solutions, Enterprise IT Sales, and Digital Transformation across India and APAC markets.
Proven expertise in enterprise lead generation, consultative selling, pipeline management, account growth, and strategic client engagement for global technology brands including Microsoft, HP, Epsilon, Adobe, and Nityo Infotech. Skilled in driving business growth through outbound sales strategies, relationship management, cross selling, and solution based selling. Experienced in collaborating with sales and marketing teams to generate qualified pipeline, improve customer retention, and accelerate revenue growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead-Inside Sales
Epsilon
New Delhi, India
08.2022 - 12.2025
- Led enterprise lead generation and inside sales initiatives across India and APAC markets for Epsilon's PeopleCloud SaaS marketing platform.
- Generated qualified pipeline opportunities by leveraging strategic outbound prospecting techniques and consultative engagement.
- Conducted 80-100 outbound prospecting calls weekly and 20-30 monthly discovery calls with enterprise stakeholders across India and the APAC markets.
- Maintained average email response and prospect engagement rates of 18–25% through personalised outreach and strategic follow ups.
- Consistently achieved 110-130% of quarterly inside sales and lead generation targets, while maintaining strong pipeline conversion ratios.
- Managed sales outreach and lead nurturing activities for enterprise, mid market, and SMB prospects across multiple industries.
- Worked closely with sales and marketing teams to drive pipeline generation for AdTech, identity solutions, onsite personalisation, display advertising, and loyalty programmes.
- Generated 35-50 qualified enterprise leads monthly through outbound campaigns, cold calling, LinkedIn engagement, email outreach, and consultative prospecting strategies.
- Utilised Salesforce CRM for lead management, opportunity tracking, pipeline visibility, forecasting, and sales activity management.
- Leveraged LinkedIn Sales Navigator, ZoomInfo, Lusha, SignalHire, and Similarweb for prospect research, stakeholder mapping, contact discovery, and account intelligence gathering.
- Conducted account research and technology analysis using Similarweb and sales intelligence tools to understand client technology stacks, digital ecosystems, and business priorities before prospect engagement.
- Improved customer retention and upselling opportunities through strategic account management and relationship building.
- Mentored inside sales initiatives to improve lead quality, outreach performance, and pipeline conversion rates.
Manager Inside Sales
Nityo Infotech Services
Gurgaon, Haryana
06.2021 - 05.2022
- Led growth initiatives within the Inside Sales division for Nityo Products and Services.
- Oversaw the introduction and positioning of advanced digital banking and fintech solutions while working with Nityo Infotech, including CRM platforms, AI-powered chatbots, eKYC, eWallet, Agency Banking, and Video Branch solutions to prospective clients across the APAC region, driving digital transformation and customer engagement initiatives.
- Managed client accounts with diligence and consistency.
- Fostered effective communication with clients to maintain long-term partnerships.
- Enhanced sales opportunities through proactive monitoring of market trends and competitor activities.
- Oversaw client accounts by developing tailored strategies to strengthen partnerships and increase market reach.
- Managed account responsibilities by addressing client concerns and ensuring thorough project updates.
- Maintained daily communication to keep accounts valued.
- Facilitated comprehensive client consultations to identify needs, requirements, and expectations.
- Updated CRM systems with precise client information to enable transparent communication.
- Enhanced business activity for existing clients, leading to higher retention.
Inside Sales Account Manager(Core Sales)
Majoral India, Microsoft Process
Gurgaon, Haryana
09.2016 - 05.2021
- Managed portfolio of key accounts, fostering long-term relationships to secure client loyalty and repeat business.
- Promoted Microsoft solutions including Azure (PaaS offerings), Microsoft 365, and cybersecurity platforms to enterprise customers, driving cloud adoption and security transformation initiatives.
- Boosted retention and growth by effectively managing and satisfying customer accounts.
- Executed tasks autonomously for target customer assignments within the regional area.
- Pinpointed customer prospects and aligned them with corresponding Microsoft services.
- Oversaw day-to-day operations for a team of inside sales representatives.
- Led sales team motivation initiatives to enhance strategic approaches.
Inside Sales Representative(Core Sales)
HP India
10.2015 - 08.2016
- Managed pan-India PC-Print Annual Maintenance Contract business.
- Drove acquisition of new clients through proactive management of HP MC contract renewals.
- Presented advantages of HP AMC solutions to C-suite leaders.
- Coordinated meetings with HP relationship manager and partners for customer quotes.
- Enhanced client loyalty by engaging in regular, strategic interactions.
- Implemented strategic approaches to identify and resolve customer needs.
- Addressed and resolved technical issues or service concerns after sales.
Tele Partner Account Manager
Denave India Private Limited
01.2015 - 10.2015
- Developed prospects for Adobe Campaign, Website Analytics, Target, Experience Manager, and Media Optimiser.
- Engaged with key decision-makers, showcasing Adobe digital marketing benefits to enhance online business performance and customer retention.
- Arranged discussions with top-tier decision-makers to present Adobe's offerings.
- Ensured customer engagement to achieve successful deal closures.
- Facilitated quotation sharing with customers.
Process Executive-Inside
Channel Technologies
06.2013 - 12.2014
- Expanded market presence through introduction of Citrix XenApp, XenDesktop, BM Storage, Cisco Wi-Fi networking solutions.
- Identified new prospects and opportunities for various business sizes.
- Liaised with key decision makers and CXOs for IT requirements.
- Utilized BANT framework to assess lead potential.
Education
MBA - Marketing
Sikkim Manipal University
01-2016
Bachelor of Commerce - Commerce
Delhi University
01-2012
Skills
- SaaS sales
- Enterprise Sales
- AdTech
- Lead generation
- Salesforce CRM
- LinkedIn Sales Navigator
- Microsoft Azure
- Pipeline Management
- APAC Sales
- Consultative selling
- Cloud Solutions
- Account management
Certification
- Microsoft Azure Admin-104
- Experience in creating Active Directory, Server, Storage, Backup DNS, DHCP, VMs, VDIs, Group Policies, PowerShell, BashShell etc.
Accomplishments
- Awarded Performer of the Quarter twice.
Timeline
Lead-Inside Sales
Epsilon
08.2022 - 12.2025
Manager Inside Sales
Nityo Infotech Services
06.2021 - 05.2022
Inside Sales Account Manager(Core Sales)
Majoral India, Microsoft Process
09.2016 - 05.2021
Inside Sales Representative(Core Sales)
HP India
10.2015 - 08.2016
Tele Partner Account Manager
Denave India Private Limited
01.2015 - 10.2015
Process Executive-Inside
Channel Technologies
06.2013 - 12.2014
MBA - Marketing
Sikkim Manipal University
Bachelor of Commerce - Commerce
Delhi University