Vaibhav Kaushik
Customer Executive
Ghaziabad
Summary
Accomplished Customer Executive with a proven track record at Concentrix Private Ltd, where I maintained a 90% customer satisfaction rating through effective troubleshooting and strong communication skills. Expert in client support and Microsoft Office, I excel in resolving complex customer inquiries, enhancing service offerings, and driving team growth with a results-driven approach.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Executive
Concentrix Private Ltd
Gurgaon
12.2023 - 05.2024
- Resolved customer inquiries and complaints promptly and efficiently via phone, email, and live chat, maintaining a 90% customer satisfaction rating.
- Boosted customer satisfaction by addressing and resolving complaints in a timely manner.
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Provided basic troubleshooting and product set-up support for customers.
Customer Executive
Varun Beverages
Roorkee
05.2022 - 02.2023
- Managed challenging situations calmly and professionally, maintaining composure even during difficult conversations with clients.
- Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
- Resolved an average of 50 customer inquiries per day via phone, email, and chat.
- Conducted market research to gather customer feedback and improve service offerings.
- Collaborated with external vendors to resolve customer issues.
Education
MBA - Marketing And Finance
Dev Bhoomi Group of Institutions
Dehradun, India 05.2019 - 06.2021
Bachelor of Science -
Dr. Ram Manohar Lohia College
Gorakhpur 05.2019 - 04.2021
Some College (No Degree) - Science
Shivam Public School
Bulandshahr, India 04.2015 - 05.2016
High School Diploma -
Meerut Public School
Meerut, India 04.2013 - 05.2014
Skills
Strong Communication Skills
Enhanced Emotional Understanding
Results-Driven Approach
Results-Oriented Negotiation
Customer Service Expertise
Effective Listening
Effective Troubleshooting Skills
Client Support
Team Growth Strategies
Microsoft Office Proficiency
Effective Multitasking
Certification
YouTube Certified Program - YouTube.
Timeline
Customer Executive
Concentrix Private Ltd
12.2023 - 05.2024
Customer Executive
Varun Beverages
05.2022 - 02.2023
MBA - Marketing And Finance
Dev Bhoomi Group of Institutions
05.2019 - 06.2021
Bachelor of Science -
Dr. Ram Manohar Lohia College
05.2019 - 04.2021
Some College (No Degree) - Science
Shivam Public School
04.2015 - 05.2016
High School Diploma -
Meerut Public School
04.2013 - 05.2014
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