Vaibhav More
Tech Lead
Pune,Maharashtra
Summary
Technical Lead, Application Support driving Incident, Problem, Change, and Release Management for customer-facing telecom platforms. Leads resolution of P1–P5 incidents, coordinates developers and DBAs through RCA and mitigation, and keeps production stability on track through reporting and deployment support using Oracle SQL. Builds service governance that improves stakeholder visibility and operational control.
Overview
5
5
Certifications
15
15
years of professional experience
Work History
Technical Lead
Tech Mahindra
06.2015 - Current
- Stabilize uptime [number]% across supported telecom applications through disciplined incident triage and follow-up.
- Lead and mentor the technical support team, directing application support queues and resolving Priority 1–5 incidents with developers and DBAs.
- Own the end-to-end problem management lifecycle, tracking incidents, problems, and changes through closure with corrective and preventive actions.
- Drive RCA and mitigation for recurring issues, reducing repeat incidents through targeted service improvements and operational risk management.
- Facilitate recurring problem-management meetings and deliver daily, weekly, and monthly KPI reports with trend and major-incident updates.
- Support weekly and monthly SR/Defect deployments and database maintenance using Oracle SQL, PostgreSQL, UNIX/Linux, Splunk, and ELK stack.
Technical Support Engineer
Cybage Software Pvt. Ltd.
09.2013 - 06.2015
- Resolve 1 production bugs per sprint through issue diagnosis and live application support.
- Partner directly with clients by email and phone to gather requirements and clarify production issues.
- Resolve assigned tickets through bug fixes and issue diagnosis, supporting live production incidents and urgent escalations.
- Build stored procedures, triggers, and views using Oracle SQL and PostgreSQL to meet client reporting needs.
- Prepare regular status reports and support analysis with UNIX/Linux, Splunk, and ELK stack as needed.
Software Developer
Web Development Company Pvt. Ltd.
07.2012 - 09.2013
- Developed UNIX shell scripts to automate alerts and disk-space management, cutting manual monitoring effort.
- Resolved production incidents and completed root cause analysis to support SLA-driven reporting and problem management.
- Managed and resolved BMC Remedy tickets, delivering timely responses to end users and maintaining service continuity.
- Queried Oracle SQL and PostgreSQL to validate data during issue investigation and support operational readiness.
- Monitored system logs with Splunk and ELK Stack to spot recurring errors and strengthen application support.
Trainee Engineer
CMC Ltd.
03.2012 - 06.2012
- Managed change requests within OLPICS, tracking approvals and coordinating updates with the client environment.
- Developed Oracle SQL queries to support core application functionality and improve data retrieval during issue analysis.
- Applied PostgreSQL and UNIX/Linux knowledge to validate application behavior and troubleshoot support issues.
Education
Bachelor of Engineering - Information Technology
Dr. B.A.M.U.
Aurangabad, Maharashtra, India01-2011
Skills
Oracle SQL
PostgreSQL
UNIX/Linux
Splunk
ELK stack
Incident management
Problem management
Change management
Release management
Major incident management
Operational readiness
SLA management
KPI management
Operational risk management
Service transition
Certification
Generative AI
Personal Information
Availability: Immediate Joiner
ADDITIONAL INFORMATION
Total Experience: 13+ Years | Current Role: Technical Lead – Application/Production Support | Preferred Location: Pune / India | Available for immediate Joining.
Timeline
Technical Lead
Tech Mahindra
06.2015 - Current
Technical Support Engineer
Cybage Software Pvt. Ltd.
09.2013 - 06.2015
Software Developer
Web Development Company Pvt. Ltd.
07.2012 - 09.2013
Trainee Engineer
CMC Ltd.
03.2012 - 06.2012
Bachelor of Engineering - Information Technology
Dr. B.A.M.U.