Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Vaibhav Patel

Vaibhav Patel

Nagpur

Summary

Detail-oriented Business Analyst with 5 years of experience conducting analysis and research to come up with solutions to common business problems. Polished in formulating business improvement strategies and overseeing new technology and system implementation. Commercially-aware professional with in-depth knowledge of computing systems and project management techniques.

Overview

11
11
years of professional experience

Work History

Business Analyst

SalveSoft
Nagpur
04.2022 - Current
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Recommended improvements to existing or proposed systems to enhance solution functionality.
  • Developed reports or created dashboards, providing financial-related information to make informed business decisions.
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions.
  • Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
  • Performed statistical data analysis to inform customer groups.
  • Remained current on latest IT developments and advancements to automate and modernize systems.
  • Identified needs of customers promptly and efficiently.
  • Provided technical support for existing reports, dashboards or other tools.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Developed change management plans minimizing employee resistance and accelerating adoption.
  • Directed and participated in recruitment and enrollment activities.
  • Directed daily operations of departments, coordinating interdepartmental project activities.
  • Demonstrated leadership by making improvements to work processes and helping to train others.

Operations Specialist

Krima Softech
Nagpur
03.2014 - 12.2015
  • Supported senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Automated office operations, managing internal communications, correspondence, record tracking and data analysis.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Planned staff and training meetings and scheduled conference rooms.
  • Recruited, trained and developed administrative team to support corporate growth and objectives.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Scheduled appointments, meetings and events for management staff.

Corporate Sales Executive

CIIMS
Nagpur
01.2013 - 02.2014
  • Initiated sales process by scheduling appointments, delivering presentations and conducting tours.
  • Researched and analyzed new sales options, prospects and market trends.
  • Closed sales consistently through strong client rapport and expert product and service knowledge.
  • Prepared sales reports and attended regular meetings to update staff about new sales processes and trends.

Education

Diploma in Business Management - Business Management

Dimensions
Singapore
03.2018

BBA - Business Administration And Management

Imperial Institute of Technology And Management
Nagpur
03.2015

Skills

  • Operations Management
  • Strategic Planning
  • Requirements Gathering
  • Narrative Use Cases
  • Forecasting and Planning
  • Operations Analysis
  • CRM Systems
  • Operational Reporting
  • Business Planning
  • Microsoft Office Suite
  • Business Recovery and Sustainability
  • Customer Needs Assessment
  • Business Process Improvement
  • Gap Analysis

Timeline

Business Analyst

SalveSoft
04.2022 - Current

Operations Specialist

Krima Softech
03.2014 - 12.2015

Corporate Sales Executive

CIIMS
01.2013 - 02.2014

Diploma in Business Management - Business Management

Dimensions

BBA - Business Administration And Management

Imperial Institute of Technology And Management
Vaibhav Patel