Summary
Overview
Work History
Education
Languages
Timeline
Generic

Vaibhav Pol

Pune

Summary

Motivated Process Leader with expertise in streamlining operations and enhancing efficiency in various industries. Possess strong leadership skills, adept at establishing clear objectives and driving team success. Have demonstrated ability to implement effective process improvements that enhance productivity and reduce costs. Previous work has consistently resulted in improved operational effectiveness and increased profitability.

Innovative Process Lead with many years of experience in a supervisory position. Successful at staying observational and motivating in high-stress environments. Committed to worker safety and top-of-the-line quality assurance.

Seasoned Process Leader known for high productivity and efficient task completion. Possess specialized skills in process optimization, team leadership, and workflow management. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and project success. Committed to enhancing team performance and achieving operational excellence through innovative strategies and continuous improvement initiatives.

Overview

11
11
years of professional experience

Work History

Process Leader

Capita Ventura India pvt Ltd
Pune
06.2016 - Current
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Created reports summarizing key metrics such as productivity levels, customer satisfaction ratings.
  • Organized training sessions for new employees joining the SME team, providing guidance on job responsibilities.
  • Offered one-on-one support for team members and managers to drive continuous improvement.
  • Identified areas for improvement within the SME team and developed action plans to address them.
  • Maintained accurate records of employee attendance, leave requests, performance reviews.
  • Monitored daily activities of the SME team, ensuring all necessary tasks were completed in a timely manner.
  • Motivated and coached team members to reach goals, providing constructive feedback.

Customer Service Representative

Tech Mahindra
Pune
01.2015 - 11.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

HSC - Science

HSC
Pune
03-2004

SSC -

Army School Kirkee
Pune
03-2002

Languages

English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1

Timeline

Process Leader

Capita Ventura India pvt Ltd
06.2016 - Current

Customer Service Representative

Tech Mahindra
01.2015 - 11.2015

HSC - Science

HSC

SSC -

Army School Kirkee
Vaibhav Pol