Vaibhav Saini

• Catalyzing Subscription Management for Gartner Sales.
• Turning and delivering complex processes into simple, but impactful seller-user experiences and functionalities to enhance productivity for 7.5K Gartner sellers globally.
• Acting as the visionary Product Owner for Subscription Management, which is a critical capability at the intersection of Sales, Finance, and Operations.
• Enabled and supported, Gartner's CRM & SFA Transformation journey started in 2019.
• Enabled sales processes in Salesforce CRM, and ensured business continuity in legacy systems until processes were migrated to Salesforce.
• Help support the retirement of Legacy CRM systems by enabling the last standing processes in Salesforce.
• Playing a consistent role in evolving the Sales Cloud Seller-User experience around Opportunity and Subscription Management.
• Develop best-in-class product strategies, collaborating with Gartner Business and Process Teams.
• Ensures that Seller and Customer feedback, along with data analysis, are taken into account before building user experiences to ensure data- and feedback-backed decisions.
• Actively support the Product/Portfolio lead, prioritize the backlog, and develop a forward-looking Product Roadmap.
• Crafting a world-class seller-user experience that enables high product adoption.
• Expert Jira and user story writing skills, with rooted knowledge of translating business requirements into tech stories to enable the development team to work efficiently.
• Following Scrum best practices in day-to-day activities ensures continued encouragement of following Scrum ceremonies to track project success.
• Collaborate closely with Change Management for communication rollouts to Global Sales with product releases, and increase adoption.
• Measure product success by analyzing adoption rates to inform decisions for further iterations.
• Ensures to maintain a healthy backlog that has Sprint, Fix Versions, Epic, Initiative, and Priority assigned for each User Story.
• Collaborate with cross-functional teams to develop product strategy and customer engagement.
• Mentored junior team members in product management best practices, fostering a culture of continuous improvement.
• Analyzed user feedback and market trends to inform product roadmap decisions, driving innovation and growth. Ensured to maintain a feedback tracker to analyze trends from seller-user feedback through office hours and seller interviews.
• Collaborated with marketing and sales teams to create alignment on product launches, maximizing market impact.
• An entrepreneurial mindset enables me to think through new product strategies and set the product vision that could lead to a revenue boost for new business and maximized retention of existing clients.
• Hands-on leveraging of AI to be successful in my day-to-day. ChatGPT, Co-Pilot, Gemini, and Rovo for user story writing improvement in Jira.
• Skilled in advanced-level slide-building skills to help guide conversations, showcase new product ideas, and communicate feature impact to leadership, business, and sales.
• Hands-on with Google Suite, SharePoint, and Excel.

• Engaged in a significant CRM SFA transformation initiative at Gartner, backed by over $100 million investment.
• Catalyzing & carving out the world class Subscription Management CX for more than ~8K Sellers Globally.
• Acting as Product owner for Subscription Management (Salesforce Sales Cloud) Responsible to Define Product vision, Product Strategy, Manage Backlog, Refinement and Software Delivery.
• Spearheaded UI/UX changes initiatives that drive best in class Seller experience.
• Ensured consistent execution or Gartner's Subscription Management process that enabled not only best Seller experience but as well improved the buying journey at Gartner
• Strategic thinker who loves putting together ideas on paper, to improve CX/UX for future to save Seller time and ease their life(s).
• User interviews to gather feedback and take data driven informative decisions before solutioning any problem.
• Crafting Best-in-class Sub Mgmt Product UI/UX/CX for customers i.e., People, Process & Technology.

• Guided Salesforce User Automation to achieve Mission Critical Priorities for Gartner Global Sales Organizations and Sales Technology & Reporting Product Team.
• Acted as Product Owner for Salesforce Platform - Laid the foundation for Profiles, Persona & Defined User Roles, and carved future vision by translating business requirements to functional / technical user requirements.
• Def. Product Roadmaps to keep Steer Co, Business & cross functional stakeholders & Leadership updated.

• Manage Admin rights for Enterprise Sales Technology tools & Sales Tech Stack.
• Supplied Tier 2 help to system users, forwarding difficult situations to IT when required.
• Support, own and manage data clean-up exercises including account, contact and opportunity records.
• Maintain and improve the Sales Technology & Reporting Support knowledge base
• Supporting IT and Sales Technology product managers on project implementations and back-end integration.

• Conducted secondary research to identify MSEs, MSPs, PEs, and others for database creation.
• Salesforce cleanup activities for revenue growth - Research & populate info in existing lead records in SF CRM.
• Data scrub off for team to ensure no duplicate leads / contacts are uploaded with the new research.
• Leverage SF Data Loader to upload new Contact/Lead records for team.

• Contributed to Cvent CPQ product implementation, ensuring alignment with business requirements.
• Executed EBS to CPQ testing for Lanyon merger project, validating growth and renewal opportunities in UAT and PROD.
• Validated Lanyon and Cvent contract merges in Salesforce, confirming data accuracy and integrity.
• Lanyon & Cvent Contract merge validation in Salesforce.
• UAT for all migrated data – All Cvent + Lanyon Products.

Participated in Cvent CPQ Product implementation.