Summary
Overview
Work History
Education
Skills
Timeline
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VAIBHAV SHARMA

VAIBHAV SHARMA

Senior Associate
Ghaziabad

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Senior Associate

Paytm
Noida
10.2021 - Current
  • To filter out and identify the Hi-Potential & Emerging leads and pursue them for onboarding and integration through Paytm DIY payments channel.
  • Offering Merchant Payment solution including Payment Gateway, Standard Flow, Auto Debit and other flows as per their requirements and potential.
  • Ensuring GMV and Transaction growth and Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Spoke to customers in native language to increase loyalty and establish relationships.
  • Identified customer needs and wants to enhance customer experiences and boost sales by using 360 Degree Approach (Ads Solution, POS Machine, No Cost EMI & Corporate Cards)
  • Created promotional materials to advertise products and services.

Admission Counselor

UpGrad Education Pvt.Ltd.
Noida
12.2020 - 06.2021
  • Conversion of leads received through various marketing channels and consistently achieve revenue targets in line with team objectives.
  • Assessed student interests and skills and provided strategic information about pursuing suitable courses.
  • Identifying references through existing customer base to increase sales pipeline.

Territory Manager

KYOCERA DOCUMENT SOLUTIONS INDIA PVT LTD
Hyderabad
05.2019 - 06.2020
  • Fix appointments with customers, pitch them the product, give them training, maintaining pre and post-sale relationship management and maintain the excel sheet.
  • First 3 months Market Research using primary and secondary method, conduct surveys to understand the customer needs.
  • Promote the new product by offer an upgrade model to the existing customers, share existing customer testimonial to the new customer or by email marketing.
  • Increased volume business 85.7% by frequent visit, offer an upgrade model and giving discount on by-back offer to the existing customers in my territory from2019-2020.
  • Managed over 26 Accounts including 8 Major Accounts and 6 GRMA Accounts in my Territory.

Education

MBA - Marketing & Sales

Amity Business School
Noida
05.2017 - 05.2019

B.Tech - Mechanical Engineering

R.D. Engineering College
Ghaziabad
05.2013 - 05.2017

Skills

Strong Sales/Customer Service Focus

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Timeline

Senior Associate

Paytm
10.2021 - Current

Admission Counselor

UpGrad Education Pvt.Ltd.
12.2020 - 06.2021

Territory Manager

KYOCERA DOCUMENT SOLUTIONS INDIA PVT LTD
05.2019 - 06.2020

MBA - Marketing & Sales

Amity Business School
05.2017 - 05.2019

B.Tech - Mechanical Engineering

R.D. Engineering College
05.2013 - 05.2017

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VAIBHAV SHARMASenior Associate