Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Vaibhav Shukla

Vaibhav Shukla

Noida

Summary

Customer-oriented program manager with several years of experience in strategic planning and complex problem-solving. Expert in networking, marketing, cross-functional communication, employee supervision and process improvements. Decisive leader ready to leverage background in program management to expand organizational success.

Overview

5
5
years of professional experience

Work History

Program Manager

Wheebox
Gurugram
07.2023 - 11.2023
  • Supervised and managed a team of online proctors to ensure the integrity and smooth conduct of remote examinations.
  • Monitored live exam sessions through video conferencing tools to prevent and address any instances of cheating or misconduct.
  • Conducted virtual training sessions for online proctors on remote exam protocols, technology usage, and conflict resolution.
  • Managed the scheduling and allocation of online proctors for various examination sessions.
  • Ensured compliance with online examination policies and procedures.
  • Conducted regular audits and assessments to identify potential compliance risks and areas for improvement.
  • Investigated and resolved compliance issues and reported findings to senior management.

Team Leader

Wheelseye Technology India Private Limited
Gurugram
05.2021 - 07.2023
  • Lead the team to accomplish the routine tasks such as project
    specifications preparation, progress analysis and identification and
    troubleshooting of problems.
  • Managed business operations, ensured smooth process for all
    inbound queries and reduced operating expenses from 24% to 75%.
  • Responsible for increasing retention of the key accounts to 45%
    from 30% by solving multiple processes.
  • Improved demand supply coordination significantly and developed
    SOP.
  • Demonstrated open and professional relationships with team
    members to achieve quick resolutions of problems.
  • Empowered multiple teams, utilized their potential towards 10X
    journey while regular monitoring of their performance.
  • Participated in daily discussion upon strategies with planning team,
    Analyses and Audit multiple processes and conduct market research
    on ground to gain insight upon our niche audience.
  • Envolved in building new customer segmentation as per CLV.

Key Account Manager

Uber Eats
Gurugram
08.2018 - 01.2020
  • Training the restaurants for using the Application, payment cycle
    and Support services.
  • Being a part of central operations team, played a major role in
    streamlining the entire process and coordinating with the sales team.
  • Worked as a Senior Executive. Was responsible for the Training of
    the restaurant, managing the supply hours for the restaurant and non-
    acceptance of the orders, and other restaurant app related issues.
  • Handling Product support. Responsible for contacting the
    restaurant in order to run Promos on co-funding, from negotiating to
    making the promo live on Eater app.
  • Was a major part in Launch of Project Charlie where we design and
    engineer the menu for the restaurant and eater both simultaneously.
    For eater, to give them option while adding a food item in a cart as
    customization. This lead to the big bucket size at the check out before
    placing the order for the restaurant.
  • Worked on App backend, where I made the changes for the
    restaurant. If the restaurant wants some changes in their running
    promo, I was responsible to change on the app and in the backend
    system so at the time of check out, app shows
    correct amount according to the discount decided with the restaurant.
  • Played a major role in Ghaziabad expansion. Was responsible for
    contacting the restaurant on behalf of UberEats in order to get them
    live on platform. Negotiating for the commission, co-ordinating with
    the On-boarding team in order to get them live.
  • Worked on many internal tools while working with the organization,
    such as Oysterphotoup, Wok and many more.
  • Was responsible for 80 restaurant brands. Was POC for them and
    providing them solution to every issue they face. Also, if they wanted
    to run any kind of promo or want to make any changes, I was
    responsible for them.

Education

Master of Commerce -

J.S University
Agra
05-2023

Bachelor of Commerce -

J.S University
Agra
05-2019

Senior Secondary Education -

Gyan Deep Public School
Agra
04-2016

High School Diploma -

Gyan Deep Public School
Agra
04-2014

Skills

  • Strategic Planning
  • Operations Management
  • Customer Service
  • Business Development
  • Project Management
  • Multi-operations Management
  • Team Leadership
  • Team Management
  • Problem-Solving

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Affiliations

  • Music
  • Bike Riding
  • Travel
  • Cricket

Timeline

Program Manager

Wheebox
07.2023 - 11.2023

Team Leader

Wheelseye Technology India Private Limited
05.2021 - 07.2023

Key Account Manager

Uber Eats
08.2018 - 01.2020

Master of Commerce -

J.S University

Bachelor of Commerce -

J.S University

Senior Secondary Education -

Gyan Deep Public School

High School Diploma -

Gyan Deep Public School

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Vaibhav Shukla