VAIBHAV SINGH
New Delhi
Summary
Dynamic professional with extensive experience in sales management and customer relationship management at ICICI Bank. Demonstrated success in mentoring teams to enhance performance and implement strategies that boost brand awareness. Expertise in operations oversight and time optimization, driving efficiency and service excellence in high-pressure environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager
ICICI BANK
New Delhi
12.2021 - Current
- Guided team on performance across the organization.
- Conducted strategic meetings to assess progress and identify improvement areas.
- Led organizational change initiatives, ensuring seamless transition processes.
- Developed and executed action plans based on customer insights to improve services.
- Managed daily operations to maintain high efficiency and quality standards.
- Enforced customer service standards while resolving issues to maintain service excellence.
- Conducted performance evaluations and delivered constructive feedback..
- Assigned tasks according to skill levels, optimizing team performance and productivity.
Public Relations Manager
Chitrsavansam Society
01.2014 - 07.2018
- Developed content for press releases, articles, newsletters, and various marketing materials.
- Orchestrated promotional events alongside external partners such as photographers, event planners, and designers.
- Formulated and executed public relations strategies to enhance brand awareness.
- Directed strategic vision for corporate branding initiatives across a range of channels, including print, broadcast, and digital platforms.
Education
MBA - Marketing Management
APEEJAY SCHOOL OF MANAGMENT
NEW DELHI07-2021
Master of Science - Biotechnology
SHAITS
PRYAGRAJ07-2013
Skills
- Sales and business development
- Portfolio management
- Financial acumen
- Team leadership
- Banking technology
- Lead generation
- Customer relationship management
- Operations oversight
- Strategic planning
- Client retention and services
Certification
- NISM XA
- NISM VA
Accomplishments
- Top sales performance - ICICI Bank in 2024
- Leader in Customer Satisfaction - Led initiatives that improved overall customer satisfaction scores by 55%
- Awarded scholarship post-graduation
- Community Service Award – Part of ADHIKAR NGO
- Winner of the Innovation Idea of Marketing, Apeejay School of Management
- College cricket team captain
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Manager
ICICI BANK
12.2021 - Current
Public Relations Manager
Chitrsavansam Society
01.2014 - 07.2018
MBA - Marketing Management
APEEJAY SCHOOL OF MANAGMENT
Master of Science - Biotechnology
SHAITS
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