Vaibhav Srivastava
Kanpur
Summary
Application support engineer with expertise in diagnosing and resolving application-related technical issues. Proven ability to identify root causes and implement effective code solutions. Committed to accuracy in testing to ensure optimal functionality of applications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer (L3)
Tata Consultancy Services (TCS)
08.2025 - Current
- Provided L3 application and data support for enterprise DMS (Distributor Management System) and SFA (Sales Force Automation) platforms
- Conducted root cause analysis (RCA) to resolve recurring data and application issues, resulting in enhanced system reliability
- Collaborated with development, data, and business teams to ensure timely issue resolution within SLA-driven environments
- Resolved reporting-related issues and addressed business data requirements to support informed decision-making
- Analyzed sales, order, distributor, and transactional data to identify inconsistencies and improve data quality
- Performed data validation and reconciliation to ensure reporting accuracy
Web Developer
Colormagic Aerosol Pvt Ltd
Kanpur
08.2023 - 07.2025
- Developed WordPress website to showcase products on e-commerce platforms including Amazon, Flipkart, Meesho, and Industry Buying.
Education
Master of Computer Applications -
Chandigarh University
Chandigarh01.2023
Skills
- SQL and MySQL
- Data validation and analysis
- Data cleaning
- Root cause analysis
- Microsoft Excel
- Azure cloud services
- Ticketing systems
- Python programming
- JavaScript development
- PHP scripting
Certification
- Microsoft Azure Certification, Chandigarh University, Azure Fundamentals & Data Concepts
- Android App Development, Smartknower, IIT Tirupati
- HTML, CSS & Bootstrap, Devtown, Microsoft Learn
- PHP with MySQL, Ritusha Consultants Pvt. Ltd.
Timeline
Application Support Engineer (L3)
Tata Consultancy Services (TCS)
08.2025 - Current
Web Developer
Colormagic Aerosol Pvt Ltd
08.2023 - 07.2025
Master of Computer Applications -
Chandigarh University