Politics
Vaibhav Vashistha
Specialist
Gurugram
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Specialist
Mecer
Gurgaon
10.2021 - Current
- Listened and responded to client requests and forwarded necessary information to superiors.
- Conducted necessary performance management conversations with associates
- Monitoring progress and outcomes against budget and adjusting project parameters and resources accordingly
- Coordinate project involving Required Minimum Distribution calculations and correspondence
- Provide answers to participants regarding their pension calcsAudit Executive Qualified Plan calculations for accuracy and administrationWork in a very fast paced environment, and with resources on and off shore
- Developed ways and seeking suggestions from team members to improve quality
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Followed all company policies and procedures to deliver quality work.
- Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
- Prepared SOP & checklist for processing PA letters.
- Processed manual calculation (NRD, ER & LR) as per the plan document.
- Lead Transition of PA work & Automation with onshore team.
- Screening participant for NRD & SOBN
- Settng up trust before the cutoff to ensure smooth processing of annuity & lum sum payment.
- Closely working on escalated cases to find out the process improvement opportunities.
Sr. Customer Service Executive
Limeroad
Gurgaon
06.2017 - 07.2018
- Conducted surveys to determine customer opinion of products and services
- Developed customer service training program that improved customer service representative ability to handle customer enquiries
- Analyzed customer service data to identify & address customer service issues, resulting in improved customer experience
- Improving NPS by creating a happy customer
- Providing first time resolution to the customer
Nodal Officer
Aegis Ltd
Gurgaon
10.2015 - 10.2016
- Developed customer service policies that established clear expectation and improved customer satisfactions
- Follow up with customers to ensure their technical issues regarding network.
- Developed in depth knowledge of customer products and services to make suitable recommendations based on customers need & preferences
- Maintaining high CSAT score.
- Measure the impact of process improvement initiatives.
Education
POST GRADUATION - International Hospitality Management
INLEAD (GURGAON) LINGYAS
UNIVERSITY
09.2014 - 09.2015
B.com - Hotel Management
JIMS
Rohini 06.2009 - 05.2012
Senior Secondary -
HARYANA BOARD
04.2008 - 03.2009
TITIKSHA PUBLICSCHOOL
Rohini 04.2006 - 03.2007
Skills
Microsoft Office(Excel, Power Point & Word)
undefinedCertification
Certified in LEAD (Leadership Education & Abilities Development) Program.
Accomplishments
- Achieved 99.56 accuracy by completing processing with accuracy and efficiency.
Interests
Travel
Music
Timeline
Specialist
Mecer
10.2021 - Current
Sr. Customer Service Executive
Limeroad
06.2017 - 07.2018
Nodal Officer
Aegis Ltd
10.2015 - 10.2016
POST GRADUATION - International Hospitality Management
INLEAD (GURGAON) LINGYAS
UNIVERSITY
09.2014 - 09.2015
B.com - Hotel Management
JIMS
06.2009 - 05.2012
Senior Secondary -
HARYANA BOARD
04.2008 - 03.2009
TITIKSHA PUBLICSCHOOL
04.2006 - 03.2007
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