Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Languages
Certification
Timeline
Generic
DHANANJAYA L

DHANANJAYA L

Bengaluru

Summary

Overall Work experience of 11+ years and currently working as a Process Specialist with more than 7 years as a specialist examiner/QA. Served 3 years in Quality Team with Basic Lean Six Sigma Certification as “Yellow Belt”. Auditing a Non-Voice Mortgage process with 300+ staffs across 2 locations which includes SMEs in all shifts. And Adept at and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives. Focused and result-oriented in supporting complex, deadline-driven operations; able to identify goals & priorities and resolve issues.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Specialist

Fidelity National Financial Pvt. Ltd.
Bengaluru
09.2014 - Current
  • Title Insurance/Mortgage (Commitment report/ Preliminary Report/Team Handling)
  • As per we receiving orders in Application/Mail, we will complete those orders by interacting with clients through mail and send it back to clients within the TAT time.
  • Need to pull documents on various application in terms of providing the title report. Like Netronline, Data Trace Date Tree, Title Point.
  • Will examine the completed requirements from search and keying and verify all the completed requirements meet the quality parameter and acknowledge with the final requirement codes and push through client.
  • If required information or document is missing will revert for information\search for the information and push for completion.
  • Worked on multiple projects, within the team and supporting other teams also in terms for process requirements.
  • I have knowledge in handling the Team, responding to client emails and sending EOD reports in excel.

Analyst

SLK Global BPO Services Pvt Ltd. (Coforge)
Bengaluru
02.2012 - 02.2014
  • Accounts Payable
  • Process and validation of PO invoice , Utility bills, credit memos and refund request
  • Handling different types of priority invoice
  • Research/problem solve supplier enquires regarding accounts payable issue and educating the supplier on missing or inaccurate informational invoices
  • Handling supplier queries through P2P helpdesk portal provide full payment confirmation to supplier or requestors.
  • Conducting Training to the team on process updates.

Education

Bachelor of Commerce - Accounting and Finance

EIILM University
Bengaluru
01-2012

Diploma - Information Science

East West Group Institution
Bengaluru
01-2011

SSLC -

The New Cambridge High School
Bengaluru
01-2008

Skills

  • Power BI, SQL (basics), AWS (basics), MS office, MS Excel, MS Word, Power Point
  • Hard worker, Responsible, Self Motivator, Positive thinking, Patience
  • Leadership skills, Team player

Websites

Affiliations

  • Photography, Listening to music, Trekking, Playing Cricket & Badminton

Languages

English
First Language
Hindi
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Tamil
Advanced (C1)
C1
Telugu
Advanced (C1)
C1

Certification

  • Six Sigma Yellow belt certification, Certified Examiner\QA

Timeline

Specialist

Fidelity National Financial Pvt. Ltd.
09.2014 - Current

Analyst

SLK Global BPO Services Pvt Ltd. (Coforge)
02.2012 - 02.2014

Bachelor of Commerce - Accounting and Finance

EIILM University

Diploma - Information Science

East West Group Institution

SSLC -

The New Cambridge High School

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DHANANJAYA L