Vaibhavi D

Currently, I am working as an account opening checker in the Account Servicing team in Backend Operations at AU Small Finance Bank, where I am responsible for overseeing various banking operations to ensure seamless service delivery to customers.

Manage different categories in designated roles as listed below:

• Implemented Re-KYC requirements efficiently across multiple accounts.
• Updating repayment instructions for term deposits.
• Implemented account freeze procedures for reasons including AML, legal, and compliance.
• Removal of the freeze for customer accounts.
• Nominee updating (DA1, DA2, and DA3).
• Removal of dormancy for customer accounts.
• Updating new signatures in accounts based on customer requests.
• PAN number update.
• Form 15G/H tax waiver update in term deposits, and recurring deposits.
• Phone and email ID update.
• Branch code transfer.
• Debit card issuance is based on product codes.
• Debit card blocking.
• Staff account tagging.
• Aadhaar number update.
• Updating demographic details as per customer accounts.
• Internet banking and mobile banking activation.
• Providing training to new joiners.
• Worked on the migration activity (from Fin-Care Bank to AU Bank).