Vaibhavkumar Pradhan
Banker
Yavatmal ,Maharashtra
Summary
Accomplished Deputy Manager at Axis Bank Ltd, adept in financial product knowledge and client relationship management. Excelled in enhancing customer satisfaction and compliance, achieving significant discrepancy reductions. Proven expertise in investment guidance and portfolio management, contributing to superior service delivery and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Deputy Manager
Axis Bank Ltd
04.2022 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Delivered exceptional service through effective communication skills, empathy towards clients'' needs, problem-solving abilities, and attention to detail in daily tasks.
- Successfully resolved escalated customer complaints resulting in improved reputation management and retention rates.
- Ensured compliance with bank policies and regulatory requirements to maintain a secure environment.
- Managed branch operations for seamless transactions and excellent customer experiences.
Assistant Manager
HDFC BANK LTD
12.2017 - 04.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Reduced operational errors by conducting thorough audits and providing staff training.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Cross-sold credit cards, loans and other bank products.
Equity Dealer
Anand Rathi Share & Stock Brokers
Yavatmal , Maharashtra
01.2013 - 12.2017
- Enhanced trade execution efficiency with meticulous attention to detail and thorough research.
- Oversaw equity, IPO, commodity, and derivatives trades.
- Delivered comprehensive reports on portfolio performance to clients regularly, highlighting key results and recommendations.
- Collaborated closely with research analysts, gaining insights crucial for informed decisionmaking.
- Developed strong relationships with clients, resulting in increased trust and repeat business.
- Educated clients on equity markets and investment strategies, empowering them to make well-informed decisions.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Facilitated portfolio performance review and implemented new strategies.
Education
Bachelor Of Commerce - Commerce
Amoluckchand Mahavidyalaya
Yavatmal 05.2011
Skills
- Consumer Banking
- Product and Service Sales
- Branch Operations
- Customer Relationship Management
- Cash Handling and Management
- Motivational Leadership
- Auditing Procedures
- Issue and Complaint Resolution
- Understanding Customer Needs
- Process Transactions
- Trade Executions
- Portfolio Management
- Mutual Fund
- Equity Derivative
- Financial Services
- Investment Portfolio Management
- Risk Management
Certification
NCFM-FINANCIAL MARKET BASIC 2011
NCFM-CAPITAL MARKET DEALER-2012
NISM-EQUITY DERIVATIVE 2015
NISM-MUTUAL FUND DISTRIBUTOR 2023
IRDA-COMPOSITE LICENCE 2018
Tally - 7.2
MS OFFICE
MS CIT
ENGLISH TYPING 40 W.P.M
MARATHI TYPING 30 W.P.M.
Timeline
Deputy Manager
Axis Bank Ltd
04.2022 - Current
Assistant Manager
HDFC BANK LTD
12.2017 - 04.2022
Equity Dealer
Anand Rathi Share & Stock Brokers
01.2013 - 12.2017
Bachelor Of Commerce - Commerce
Amoluckchand Mahavidyalaya
NCFM-FINANCIAL MARKET BASIC 2011
NCFM-CAPITAL MARKET DEALER-2012
NISM-EQUITY DERIVATIVE 2015
NISM-MUTUAL FUND DISTRIBUTOR 2023
IRDA-COMPOSITE LICENCE 2018
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