Vaibhav Kumar Singh
New Delhi,Delhi
Summary
Expertise in prioritizing work, developing efficient work flow and ensuring regular process update. Over 7 years of experience in Travel Industry.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Associate - Quality
WNS Global Service Pvt.Ltd.
Gurgaon , Haryana
2016.12 - Current
- Toll-gating the PNR where there is a financial transaction done by agents.
- Saving any under-collection or incorrect amount advised to customer by agent.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to reduce agent error, which lead to less financial loss.
- Saved financial loss to increase company profit by implementing cost-saving initiatives that addressed long-standing problems.
Education
12th -
Kendriya Vidyalaya No-1
Delhi Cantt 2010.04 - 2011.03
10th -
Kendriya Vidalaya No-1
Delhi Cantt 2008.04 - 2009.03
Skills
Data quality checks
undefinedOrganization
- WNS Global Services PVT. LTD. ( Dec 2016 - Present )
- Arvato Bertelsmann ( Mar 2015 - Nov 2016 )
Achievements
- Trained new batches
- Winner of internal process competition and 1 week company sponsored visit to client HQ in Sweden.
- Recognized for saving company losses as a part of quality team.
Timeline
Sr. Associate - Quality
WNS Global Service Pvt.Ltd.
2016.12 - Current
12th -
Kendriya Vidyalaya No-1
2010.04 - 2011.03
10th -
Kendriya Vidalaya No-1
2008.04 - 2009.03
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