Vaibhav Kumar Singh
New Delhi,Delhi
Summary
Expertise in prioritizing work, developing efficient work flow and ensuring regular process update. Over 7 years of experience in Travel Industry.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Sr. Associate - Quality
WNS Global Service Pvt.Ltd.
Gurgaon, Haryana
12.2016 - Current
- Toll-gating the PNR where there is a financial transaction done by agents.
- Saving any under-collection or incorrect amount advised to customer by agent.
- Drove operational improvements which resulted in savings and improved profit margins.
- Identified issues, analyzed information and provided solutions to reduce agent error, which lead to less financial loss.
- Saved financial loss to increase company profit by implementing cost-saving initiatives that addressed long-standing problems.
Education
12th -
Kendriya Vidyalaya No-1
Delhi Cantt 04.2010 - 03.2011
10th -
Kendriya Vidalaya No-1
Delhi Cantt 04.2008 - 03.2009
Skills
Data quality checks
Internal Quality Audits
Training
Amadeus
Sabre
Team Management
Airline Tools
Organization
- WNS Global Services PVT. LTD. ( Dec 2016 - Present )
- Arvato Bertelsmann ( Mar 2015 - Nov 2016 )
Achievements
- Trained new batches
- Winner of internal process competition and 1 week company sponsored visit to client HQ in Sweden.
- Recognized for saving company losses as a part of quality team.
Timeline
Sr. Associate - Quality
WNS Global Service Pvt.Ltd.
12.2016 - Current
12th -
Kendriya Vidyalaya No-1
04.2010 - 03.2011
10th -
Kendriya Vidalaya No-1
04.2008 - 03.2009