Vaidik Agrawal
Mathura
Summary
Detail-oriented IT professional with 4.5+ years of experience in application support, business requirement gathering, and stakeholder engagement. Seeking a Business Analyst role in a global banking or consulting firm to apply my expertise in process analysis, incident management, and client communication to drive strategic outcomes and operational efficiency.
Experienced with developing and maintaining complex software systems. Utilizes advanced programming skills to create efficient, reliable solutions. Track record of working collaboratively with cross-functional teams to achieve project goals.
Software development professional with comprehensive background in building scalable, high-quality software applications. Known for delivering impactful projects and driving continuous improvement. Team-oriented and results-driven, with strong ability to adapt to changing requirements and priorities. Proficient in programming languages and software development methodologies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Software Engineer
HCLTech – Client: Cadent Gas, UK
08.2020 - Current
- Project: UK Gas Distribution Network
- Role Focus: Business Analysis, Application Support, DevOps Coordination
- Collaborated with UK-based stakeholders to gather, analyze, and document business requirements for system enhancements and incident resolutions.
- Managed ServiceNow workflows for incident, task, and change management, ensuring SLA compliance and timely stakeholder updates.
- Delivered L1/L2 support for .NET-based applications and Gold Band systems critical to business operations.
- Coordinated CI/CD pipeline deployments and release management using Azure DevOps.
- Participated in application migration and decommissioning during tenant transitions, ensuring minimal business disruption.
- Worked cross-functionally with development, QA, and infrastructure teams to streamline operations and improve service delivery.
- Developed scalable applications using agile methodologies for timely project delivery.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
Education
BSc - Computing and Design
Birla Institute of Technology And Science (BITS)
07-2025
Skills
- Business Requirement Gathering & Documentation
- Stakeholder Communication & Client Engagement
- Incident & Change Management (ITIL Framework)
- Application Support (L1/L2)
- DevOps Coordination (Azure DevOps)
- Agile & SAFe Methodologies
- ServiceNow Ticketing System (Advanced)
- Microsoft Excel & Power BI (Basic)
- Cloud Fundamentals (Microsoft Azure)
- Strong communication and stakeholder management skills
- Quick learner with adaptability to new tools and domains
- Proven commitment to client success (45 years with Cadent Gas)
- Comfortable working in dynamic, global environments
- Programming languages
- Project leadership
- Oral and written communications
- Problem-solving mindset
- Testing and debugging
- Proficient in C#
- Project planning
- NET development
Certification
- SAFe Agile Methodologies
- PL-300 Power BI (Percipio)
- Microsoft 365 Fundamentals
- Scrum Foundations
- Advanced Excel (Percipio)
- Google Data Analytics from Coursera
Additional Information
Have done Google Data Analytics Certification from Coursera , where I get to learn about Data and Data Analysis life cycle. This comprehensive program included 8 courses covering:
✔ Foundations of Data Analytics
✔ Asking the right questions for data-driven decisions
✔ Data preparation, cleaning, and processing
✔ Analyzing and visualizing data
✔ Data Analysis with R Programming
✔ Completing a real-world Capstone Case Study
Through this journey, I gained hands-on experience with tools and platforms such as SQL, R, Tableau, and spreadsheets, and developed strong skills in preparing, processing, analyzing, and sharing data for actionable insights.
Timeline
Senior Software Engineer
HCLTech – Client: Cadent Gas, UK
08.2020 - Current
BSc - Computing and Design
Birla Institute of Technology And Science (BITS)
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