Vairamuthu Abhimannan
BANGALORE
Summary
Dynamic operations leader with a proven track record at Refex Group, driving cost reduction strategies and enhancing fleet management. Skilled in process improvement and team leadership, I excel in optimizing operations for growth while fostering strong employee relations. A self-starter, I thrive under pressure and deliver results that align with business objectives.
Overview
22
22
years of professional experience
Work History
Assistant General Manager (AGM), B2C Operations
Refex Group
02.2023 - 04.2025
- Managed end-to-end airport operations, ensuring seamless and timely service delivery.
- Oversaw driver management, recruitment, and retention strategies to ensure operational excellence.
- Led vehicle utilization strategies, improving fleet management and cost efficiency.
- Played a key role in the deployment and management of charging stations, enhancing the company’s service offering.
- Monitored and optimized tracking systems to ensure timely and accurate delivery of services.
- Contributed to operational scalability, supporting the company’s expansion and long-term business goals.
Operations Manager
MLL Mobility Pvt Ltd
BANGALORE
09.2019 - 05.2023
- Introduced new methods, practices, and systems to reduce non fulfillments. Was able to save INR 4 crore through IDEA Network that I started in FY 22.
- Have been successful in ensuring that our own fleet has been utilized to its fullest extent.
- Established positive and effective communication among driver partners and Staffs, reducing miscommunications.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager
Ola Fleet Technologies Pvt. Ltd, ANI Technologies
BANGALORE
02.2018 - 08.2019
- Managing fleet Operations for leasing cars in city.
- Overseeing Driver Partner Walk-in Operations and handling escalations.
- Ensuring vital parameters of business like credit outstanding, platform attrition and bookings on platform are maintained within optimum limits.
- Coordinating with Partner Care(Call Centre), Finance and Central teams for brisk issue resolution.
- Proactively take up day to day issues faced by Driver partners and follow them up to resolution.
- Coordinating with Sales team, Inventory and Maintenance teams and ensuring minimum TATs on Maintenance and lead to conversions.
- Vehicle Recovery - Repossession of cars which has high outstanding / Compliance issues on time.
- Handling a Team of 37 which includes 3 TLs, 5 Sr Executives.
- Spearheaded major pilot projects and had been successful in implementing Handling Partner unrest in a smooth manner by coordinating between the partner and the management.
- Helped with planning schedules and delegating assignments to meet supply and demands.
Area Sales Manager
Capital Float, Unit of Zen Lefin Pvt. Ltd
BANGALORE
11.2016 - 02.2018
- Responsible for disbursing loans for Ola & Uber driver partners across 7 Locations in India.
- Monitoring Sales Managers performance and pushing for numbers.
- Coordinating with Credit and Operations Departments and getting the cases approved/Reject.
- Launched and executed Phone loans and personal loan for the driver Partners.
- Responsible for CIBIL reporting on a monthly basis.
- Collecting post disbursal documents by coordinating with all sales heads across India and ensuring quality control in place.
- Currently working on a NACH Project to ensure the NACH rejection is < 7 %.
Manager
08.2011 - 11.2016
- Ensuring drivers are constantly monitored to ensure retention and hence keep them happy.
- Co-ordinating with all the departments to ensure the drivers issues are addressed within TAT.
- Reward and recognitions program and regular driver meets and training.
- Ensure demand and supply chain is balanced by the help of call centre Team.
- Co-Ordinating with CC to ensure no shortage in supply in peak Hours.
- Communication Driver management / Enforcing Do's & Don'ts in Airport premises.
- Competition analysis.
- Monitoring Quality of cabs & Driver grooming met as per the standards.
- Conducting inspections on new inducted cabs as per BIAL standards.
- Achieving the attrition and retention targets set.
- Operations –Enforcement & Allocations.
Sr. Reservation Service Officer
JET FLEET PVT. LTD
BANGALORE
11.2006 - 01.2008
- Handled Self drive model successfully which was newly introduced.
- Ensured timely executions of bookings without any complaints.
- Handling In-plants such as TCS and DEL.
- Worked effectively in fast-paced environments.
- Its a car rental company where I was handling the Corporate bookings.
Executive- Operations
ROUTES CAR RENTALS PVT. LTD
04.2003 - 10.2006
- Handling team of drivers employed in company which had its own fleet.
- Handling Repair and Maintenance of vehicles.
- Corporate bookings.
Education
MBA - Operation
University of Mysore
Mysore01.2026
Diploma in Business Management - Business Administration
Govt. RC Institute of Business Management
Bangalore04.2000
Skills
- Enthusiastic
- Hardworking
- Fast learner
- Can perform under pressure
- Self-starter
- Operations management training
- Sales growth
- Cost reduction strategies
- Sales background
- Operations management
- Process improvement
- Project management
- Team leadership
- Data analysis
- Strategic planning
- Staff management
- Operations oversight
- Training and development skill
- Employee relations
Websites
Accomplishments
- Won CEO Award for year 2009-10 for outstanding performance for recruiting more than 100 drivers which was achieved over and above KRA.
- Streamlined collections by way of post-dated payments and mail communication, thereby reducing overhead costs of routine calls and collections.
- Successfully transferred 660 fully paid members from non-operational resort to other operations resorts, thus saving company huge liabilities in terms of refunds and litigation.
- Major milestones such as cabs on road, executions etc. were achieved with help of SR and allocations.
Languages
- Hindi
- Kannada
- Tamil
- Telugu
- Malayalam
- English
Timeline
Assistant General Manager (AGM), B2C Operations
Refex Group
02.2023 - 04.2025
Operations Manager
MLL Mobility Pvt Ltd
09.2019 - 05.2023
Assistant Manager
Ola Fleet Technologies Pvt. Ltd, ANI Technologies
02.2018 - 08.2019
Area Sales Manager
Capital Float, Unit of Zen Lefin Pvt. Ltd
11.2016 - 02.2018
Manager
08.2011 - 11.2016
Sr. Reservation Service Officer
JET FLEET PVT. LTD
11.2006 - 01.2008
Executive- Operations
ROUTES CAR RENTALS PVT. LTD
04.2003 - 10.2006
MBA - Operation
University of Mysore
Diploma in Business Management - Business Administration
Govt. RC Institute of Business Management