Vairavan Arunachalam

• Experienced professional adept at originating cases, conducting thorough reviews of documents, and scrutinizing interest details and lien amounts. Proficient in assessing Sec H and Column Fees details throughout the process. Specialized in validating insurance for Home Mortgage loans and addressing disputed transactions with effective resolutions. Skilled in calculating fees for loans and serving as a QC representative for CEDA.
• Demonstrated leadership by training SLR in Chennai site and acting as an SME for CEDA Chennai, handling calls, and I share process updates across teams. Regularly conducted team connect sessions and floor hurdles on a weekly basis. Tasked with assigning and reviewing cases comprehensively, achieving a 100% review rate for both Chennai and Hyderabad locations.
• Extensive experience in working on various aspects including Sec H, MI, ACH, Equipment Finance, and Refinance Pricing. Engaged the team effectively in the absence of the manager and served as the point of contact within the team. As an SME for the Chennai site, took on the role of a trainer for Sec H, MI, ACH, Equipment Finance, Refinance Pricing, and served as Spock for the People Pillar in Chennai CEDA.

• I am actively involved in training new team members in case origination for both the Chennai and Hyderabad teams. My responsibilities include handling case origination from DUMP downloading, sorting, and assigning cases to team members. I am cross-trained in case processing and EBS, ensuring versatility in my role.
• Quality is a top priority as I review and quality check cases originated by new team members until they transition to live production. In critical situations, I provide support to the team and share process ideas for continuous growth. Regular updates are communicated to the team after calls with onshore team members.
• Managing attendance for LRO, LPO, and LRO (Exception) is part of my role, including collating and sharing daily attendance data with onshore, Hyderabad, and Chennai site managers. Leave details for LRO and LPO (PTO details) are meticulously handled.
• In instances of system or software issues within the team, I proactively address them before involving Technology connections, minimizing shrinkage and downtime. Weekly team activities are conducted every Friday, fostering a collaborative team environment.
• I play a pivotal role in team meetings by capturing Minutes of Meeting (MOM) and circulating documented MOMs. Additionally, I send End-of-Day (EOD) reports to onshore and the team, ensuring transparent communication.
• My responsibilities extend to common recon downloading, file sorting, and case assignment based on AU's, followed by tallying the count and sharing updates on case origination. I also originate cases and upload files to E-Tran for approvals. As a trainer for case origination and QC reviewer, I bring comprehensive expertise to the team, coupled with cross-training in case processing (MISC) and EBS.

• I specialize in analyzing customer queries related to debit card and online transaction disputes, providing effective resolutions. My expertise extends to reviewing and processing 1st chargeback cases, adhering to Dispute procedure knowledge in Reg E, Reg Z, and VISA regulations.
• In cases of fraud, I report to VISA, initiate chargebacks at DAT, and reverse applicable fees. Investigating fraud is a crucial aspect of my role, where I follow established procedures to ensure accurate outcomes. I am well-versed in raising chargebacks for eligible transactions and issuing credits to customers after thorough investigation and completion of fraud questionnaires.
• My responsibilities include reporting fraud incidents to VISA, manually raising chargebacks in E-Tran for exceptional conditions, and reversing credits in E-Tran under specific circumstances. Additionally, I am cross-trained on Role 25, adding versatility to my role in dispute resolution and fraud management.

Percentage: 75.31%

Final ProJect :-

A study on dealer perception of RAMCO CEMENTS LTD, Chennai.

"Conducting an in-depth study on the dealer perception of RAMCO CEMENTS LTD, Chennai, with a specific focus on the Marketing Department. This research aims to analyze and understand the perspectives of dealers in relation to various marketing strategies employed by RAMCO CEMENTS LTD. The project involves gathering insights on the effectiveness of marketing initiatives, identifying areas of improvement, and providing valuable recommendations to enhance dealer satisfaction and collaboration within the marketing domain. Through comprehensive data collection and analysis, the study aims to contribute valuable insights that can positively impact RAMCO CEMENTS LTD's marketing strategies and strengthen the dealer-company relationship."

Paper Published :-

A Study on distribution channels in cement industry.

"My MBA research delves into the intricate dynamics of distribution channels within the cement industry. Through a comprehensive study, I explore the nuances of how distribution channels operate in this sector, shedding light on key strategies employed by companies. The article provides valuable insights into the challenges and opportunities faced by cement industry players in managing their distribution networks efficiently. By analyzing various distribution models, the research aims to contribute to a deeper understanding of effective distribution strategies that can enhance the overall performance of companies in the cement sector."