Vaisakh P. H
Kottayam Kerala
Summary
Banking professional specializing in TASC segment management, currently with Axis Bank, with expertise in client onboarding, portfolio growth, and implementation of digital payment and ERP solutions. Strong focus on CASA building, relationship management, and cross-selling financial products. Previously associated with Bandhan Bank.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Relationship Manager - TASC
Axis Bank
Ernakulam
09.2023 - Current
- Manage and grow the TASC business for an entire cluster, handling both new client acquisition and existing portfolio management.
- Drive onboarding of new TASC clients by understanding their financial requirements and offering customized banking solutions.
- Strengthen relationships with existing clients, ensuring high levels of engagement, retention, and satisfaction.
- Implement end-to-end payment and collection solutions, including Payment Gateways, EDC/POS machines, QR codes, Soundbox, PayPro, and other digital banking tools.
- Identify client needs for ERP solutions and coordinate successful implementation to enhance operational efficiency.
- Deepen existing client relationships by increasing wallet share through term deposits and other banking products.
- Build and maintain a strong CASA (Current Account & Savings Account) portfolio.
- Cross-sell a range of financial products including General Insurance, Life Insurance, and asset products to key stakeholders and signatories of client organizations.
- Collaborate with internal teams to ensure seamless service delivery and quick resolution of client queries.
Customer Relationship Officer
Bandhan Bank
Kottayam
07.2019 - 08.2023
- Acquired new CASA (Current Account & Savings Account) customers through proactive sales and relationship-building activities.
- Managed and serviced an existing customer portfolio, ensuring high levels of customer satisfaction and retention.
- Cross-sold a wide range of financial products including Life Insurance, General Insurance, Mutual Funds, SIPs, and asset products such as Home Loans, Car Loans, and Personal Loans.
- Identified customer financial needs and provided tailored solutions to enhance overall relationship value.
- Handled day-to-day branch operations, including processing customer requests, documentation, and ensuring compliance with banking procedures.
- Supported onboarding of TASC (Trusts, Associations, Societies & Clubs) clients by effectively pitching product features and unique selling propositions.
- Coordinated with internal teams to ensure smooth processing of services and quick resolution of customer queries.
Customer Service Officer
Axis Bank Limited
Kottayam
06.2017 - 07.2019
- Managed and processed customer requests, addressing concerns promptly and effectively.
- Supported marketing efforts by promoting financial products to customers in the branch.
- Maintained accurate records of transactions and assisted in compliance audits.
- Maintained up-to-date knowledge of company products and services.
Education
MBA/PGDM - Banking And Finance
Manipal Academy of Higher Education (MAHE)
Bagaloren06-2017
BCA - Computer Application
Mahatma Gandhi University (MGU)
Kottayam04-2013
Skills
- CASA Acquisition
- General And Life Insurance
- Retail Assets
- Retail Liabilities
- Portfolio management
- Time management
- CRM proficiency
- Relationship management
Certification
- NISM-Series-V-C: Mutual Fund Distributors (Level 2) Certification Examination
- NISM VI - Depository Operations Certification
- IRDA, 07/2027
Languages
- English
- Malayalam
- Hindi
Total Work Experience
8 Years 0 Month
Timeline
Relationship Manager - TASC
Axis Bank
09.2023 - Current
Customer Relationship Officer
Bandhan Bank
07.2019 - 08.2023
Customer Service Officer
Axis Bank Limited
06.2017 - 07.2019
MBA/PGDM - Banking And Finance
Manipal Academy of Higher Education (MAHE)
BCA - Computer Application
Mahatma Gandhi University (MGU)