Summary
Overview
Work History
Education
Skills
Software
Timeline
OperationsManager
Vaisak Sha

Vaisak Sha

Application Manager And User Acceptance Tester

Summary

Result-Oriented Professional for past 10+ years in deliverance of high quality Customer Experience & Service.I have successfully spearheaded large-scale telecom operations at Vodafone Idea Ltd.I have also played a crucial role in the migration of CRM, charging system,Billing system and other various applications Transformation project during the merger of Vodafone and Idea.Highly committed with hardworking mentality to maintain quality of services and products.

Overview

10
10
years of professional experience
4
4
Languages

Work History

Manager: Projects and UAT Execution

Vodafone Idea Limited
Cochin
06.2022 - Current
  • Managing all kinds of Circle & Corporate UATs related to Data, CRM & Surrounding Systems, VAS, Self Service, Prepaid products, network elements & signing go ahead for new launch of product, Services & system process
  • Planning & executing plans for New Features,Product Deployment and Updates in Application which impact customer experience
  • Completed Major Migration in Prepaid Online charging System for Vodafone brand in Kerala and TamilNadu circle from Amdocs IN to Advanced Ericsson IN
  • Successfully tested and Released eSIM Technology in Kerala circle for iPhone and Android phones
  • Managing Operational issues related to Both Prepaid (Swift CRM) and Postpaid (Siebel CRM) application, ensuring smooth Customer experience
  • Conducting End to End studies on various process for identifying system or process Gaps and fixing them to avoid customer experience issues
  • Managing All CRM IDs related concern rom Sales and Call centre team
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.

Software Engineer

Intellioz (Deputed To IBM)
Pune
12.2021 - 05.2022
  • Associated with Kyndryl India (IBM) as VI's SCRM Application Analyst
  • identifying Operations issues in Siebel CRM and fixing them with in TAT
  • Coordinating with surrounding application team like EAI, Amdocs, CAD for issue closure
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Activation Admin and CRM Coordinator

IKYA (Deputed To Vodafone Idea Limited)
Cochin
06.2020 - 12.2021
  • Supported sales team in crafting deals with relevant business insights.
  • Handling issues related with All Kerala Activation and number Management system
  • Coordinating with sales and front end teams for better customer experience
  • Executing all Provisioning activates of Prepaid and Postpaid
  • Siebel CRM and DCRM User Management
  • Handling Issues Related to Siebel SCRM Front end and Coordinating With Central IT Team
  • Updating New Configuration In CRM
  • All Mapping and Rights Modification of User IDs

UAT Test Analyst

IKYA (Deputed To Vodafone)
Cochin
11.2013 - 05.2020
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Managing all kinds of circle & corporate UATs related to Data, CRM & Surrounding Systems
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Developed and maintained defect databases for known issues.
  • Recommended changes and corrections to developers for optimal software performance and usability.

Education

Bachelor of Science - Bachelor of Computer Applications

Rabindranath Tagore University
Bhopal
06.2018 - 2020.06

Skills

    Operations management

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Software

Siebel CRM

Amdocs Billing

MS Office

SQL

Timeline

Manager: Projects and UAT Execution

Vodafone Idea Limited
06.2022 - Current

Software Engineer

Intellioz (Deputed To IBM)
12.2021 - 05.2022

Activation Admin and CRM Coordinator

IKYA (Deputed To Vodafone Idea Limited)
06.2020 - 12.2021

Bachelor of Science - Bachelor of Computer Applications

Rabindranath Tagore University
06.2018 - 2020.06

UAT Test Analyst

IKYA (Deputed To Vodafone)
11.2013 - 05.2020
Vaisak ShaApplication Manager And User Acceptance Tester