Vaishak K
Bangalore
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Self-motivated,successful in collaborating with multiple stakeholders, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and inventory planning in ecommerce
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Manager II
Flipkart Internet Pvt Ltd
Bangalore
06.2017 - Current
- Managed a team of 100+ professionals (Offrole and Onrole) responsible for supply chain operations across multiple states.
- Analyzed data from various sources to develop insights into supply chain trends and metrics.
- Negotiated contracts with suppliers to ensure competitive pricing, terms, and conditions.
- Organized frequent meetings with internal stakeholders to review progress towards established goals; provided guidance where needed.
- Managed inventory levels and tracked product sales data to identify trends in customer demand.
- Recruited, trained, and developed personnel to build a successful team of employees.
- Monitored stock levels across multiple warehouses and locations to ensure regional utilisation is at X%.
- Tracked product demand patterns based on historical sales data.
- Established safety stock levels for key items in order to minimize out-of-stocks.
Team Lead (Flipkart Process)
Serco/Intelenet Global Services Ltd
Bangalore
07.2015 - 06.2017
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed seller service surveys and implemented strategies to improve Seller satisfaction ratings. Seller NPS improved by 25% (61% to ~85%) in a span of 3 months by revamping processes
L2 Consultant
Flipkart Internet Pvt Ltd
Bangalore
08.2014 - 06.2015
- Provided technical assistance and troubleshooting to sellers regarding product inquiries, payment discrepancies, account suspensions, and order cancellations.
- Facilitated communication between sellers and internal teams as needed.
- Coordinated with other departments to ensure that all processes were followed correctly when handling seller requests or disputes.
- Investigated escalated cases from customers or other team members.
- Initiated follow-up phone calls to sellers regarding resolved issues to improve overall platform experience.
- Collaborated with multiple technology applications and features to resolve seller issues.
- Resolved customer complaints in a timely manner by researching issues and responding with appropriate solutions.
System Engineer
Bharti Airtel Data Center (Tech M)
Bangalore
12.2013 - 08.2014
- Providing L1 support to DC operations and maintaining SLA according to the process
- Monitoring and reporting status of the equipment
- Network troubleshooting
- Editing of configuration files as may be necessary or directed
- Preparing Network utilization report
- Coordinating with customer and vendor.
Graduate Engineer Apprentice
BSNL
Kannur
12.2012 - 12.2013
- Install and configure desktops and networking equipment
- Troubleshoot and maintain Local Area Network
- Remotely administrated Ethernet network using VNC and PC anywhere
- Settings of the networking devices (Cisco Router, switches) co-coordinating with the system/Network administrator during implementation
- Configuration of Layer-3 switches
- Prepared and maintained documentation of network configuration(IP address, server info, and licensing) Major role in LAN Up gradation (LAN Termination, Network device Installation)
- Set up and configure end user desktops and laptops using ghost imaging
- Responsible for hardware and software support.
Education
Executive Programe - Operation & Supply Chain Managment
IIM Indore
Indore03-2023
BE (ECE)
Vinayaka Missions Kirupananda Variyar Engineering College, Vinayaka Mission University
01.2012
Plus Two
P.E.S Vidyalaya
01.2008
SSLC
P.E.S Vidyalaya
01.2006
Skills
- Operations Planning & Management
- Cost Control
- Process Improvement
- Teamwork and Collaboration
- Decision-Making
- Problem-Solving
- Adaptability and Flexibility
- Employee Development
- Data-driven decision-making
- Business Analysis, Documentation And Reporting
- Managing Operations and Efficiency
Certification
Cisco Certified Network Associate (CCNA 2013), CSCO 12532699
Industrial Exposure
- DOORADARSHAN KENDRA THRISSUR, 5 Days, Telecommunication and Broadcasting
- EMAMI LTD, 1 month, SAP And Networking
Personal Information
- Date of Birth: 03/04/91
- Gender: Male
Personality Traits
- Team worker possessing leadership quality.
- Well versed in the art of communication
- Industrious and innovative person.
- Able to handle pressure situation.
Papers Presented
- Presented a paper on 'BRAIN-COMPUTER INTERFACE' in the Second National conference on 'CONVERGENT COMMUNICATION TECNOLOGIES-10'.
- Presented a paper on 'HYBRID SOLAR LIGHTING SYSTEM USING OPTIC FIBRE' On IEDC project selection.
Workshop Attended
- ASIC Design Flow by synopsis at a National level Techno- Management Fest at PSG College of Technology at Coimbatore.
- Two days National level seminar on Design Issue and Research challenges of OFDM in wireless Networks at Anna university of technology Tiruchirappali.
- One day seminar on Emerging Trends in Communication System and Technology at V.M.K.V Engineering College.
Languages
- Malayalam
- English
- Tamil
- Hindi
Extracurricular Activities
A student member of IEEE. A member of NSS. Good Player in cricket and Football.
Projects
Power monitoring and control of electrical home appliances using internet (funded and certified by IEEE in 2012) Product Counter: Presented in V.M.K.V Engineering College, Salem in 2009. RFID based security system: Presented in V.M.K.V Engineering College in 2011.
Disclaimer
I do here by declare that the information furnished above are true and correct to the best of my knowledge and belief.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Timeline
Senior Manager II
Flipkart Internet Pvt Ltd
06.2017 - Current
Team Lead (Flipkart Process)
Serco/Intelenet Global Services Ltd
07.2015 - 06.2017
L2 Consultant
Flipkart Internet Pvt Ltd
08.2014 - 06.2015
System Engineer
Bharti Airtel Data Center (Tech M)
12.2013 - 08.2014
Graduate Engineer Apprentice
BSNL
12.2012 - 12.2013
Executive Programe - Operation & Supply Chain Managment
IIM Indore
BE (ECE)
Vinayaka Missions Kirupananda Variyar Engineering College, Vinayaka Mission University
Plus Two
P.E.S Vidyalaya
SSLC
P.E.S Vidyalaya