Vaishali Adagale
Technical Lead- Microsoft 365
Pune
Summary
Results-driven Office 365 Technical Lead with over 8+ years of experience in the design, deployment, migration, and management of Microsoft 365 solutions including Exchange Online, Exchange On-premises, SharePoint, OneDrive, MS Intune, and Azure Active Directory (AAD). Proven expertise in leading cross-functional teams, architecting solutions, and driving projects related to Exchange upgrades, SharePoint migrations, and Gmail-to-Office 365 migrations. Adept at ensuring security and compliance standards while optimizing operational efficiency and user adoption. Certified in MS-101, MS-102, and AZ-900.
Overview
8
8
years of professional experience
4026
4026
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Technical Lead
MSysTechnologies Pvt Ltd
06.2023 - Current
- Providing infrastructural support to client regarding O365/M365
- Working on change requests and incidents and driving till closure by following correct ITIL process
- Handling all Exchange Online, SharePoint Online/OneDrive Online, Microsoft Teams, Exchange on-premises AAD connect tool, Active Directory on-premise issues
- Worked on major projects like Exchange server and windows server upgradation
- Migration of mailboxes from Google to O365
- Migrating mailbox data from Exchange on-premises to O365
- Setting up new SharePoint sites with file sharing and permissions
- Creating SOPs for all the projects and publishing on Confluence
- Hands-on on the third-party tools like Slack, Okta and GCP and Service Now
- Conducting meetings with clients regarding the new Microsoft updates and outages for the environment
- Conducting cross training with other teams related to O365 technologies
- Provided Microsoft Intune management for endpoint security, including policy configurations, device compliance policies, and application deployments, ensuring secure access to company resources from mobile devices
- Led the upgrade of Exchange Server 2010 to Exchange 2016 for a 5000-user environment, ensuring seamless mailbox migrations and post-upgrade troubleshooting
- Led the migration of shared drives to SharePoint Online, streamlining document storage and collaboration
- This included assessing legacy file shares, planning the migration strategy, and leveraging SharePoint Migration Tool (SPMT) for seamless data migration
Technical Lead
Mindtree Pvt Ltd
01.2021 - 05.2023
- Providing support for Microsoft Premier Escalation and exchange on-premises
- Configuring and Setting up an Exchange online environment
- Configuring and Managing Hybrid environments
- Troubleshooting on issues such as Mailbox migrations, Mail flow between on premise and Office365, Cross-premises free-busy etc
- Configuring and troubleshooting on issues with Outlook web access, Outlook connectivity, Address book issues and Mobile devices etc
- Deploying and troubleshooting on migrations issues (Hybrid, Cutover, staged and IMAP)
- Managing and troubleshooting mail flow issues during migrations
- Configure transport rules and DLP Policies to monitor / manage the email flow of organizations
- Object Management and Troubleshooting on Provisioning issues
- Data Recovery: eDiscovery
- Configuring and troubleshooting on Directory Synchronization
- Journal Rules, Set Up and Manage Retention Policies in Exchange Online
- Troubleshooting and managing Azure Active Directory integration with Office 365
- Perform Content Search and E-discovery searches
- Configuring Object and troubleshooting
- Setup Multi Factor Authentication
- RBAC Management
- GAL Segmentation
- Resolved tenancy technical issues and monitored Office 365 systems
- A defence-in-depth approach to protecting email with Microsoft Exchange Online Protection (EOP)
- Providing best practices to avoid email attacks
- Transport Rule configurations and Directory-Based Edge Blocking
- Assisting customers in strengthening the security of their Office 365 resources (Sender Policy Framework (SPF), DMARC, DKIM, Anti-Spam, Anti-Malware, Advanced Threat Protection)
- Bulk mail filtering, international spam filtering & mitigating false positives
- Email Encryption in O365
- Managing Mailbox databases/ Repair/ Recovery
- Installation of Exchange 2007/2010/2013 & 2016 with Service Packs, Cumulative Updates and Roll up updates
- Assisting customers to plan Decommissioning legacy Exchange Server & helping them with the strategies of migration to a completely new environment
- Performing and Trouble-shooting DAG fail-over/ Switchover
- Conducting triages for team members on important concepts of Exchange server
- Configure Database Availability group for High Availability and site resiliency
- Perform migration from Exchange On-Premises to O365
- Responsible for the resolution, quality, escalations, and continued training of a team of 10 engineers
Subject Matter Expert
Concentrix (Formerly Convergys)
08.2016 - 01.2021
- Provided support for the Microsoft Partners who use Cloud Products Such as Microsoft Office 365, Azure, Exchange Online, Exchange Online Protection, OME, IRM, Azure Active Directory, Azure AAD Connect (Directory Synchronization)
- Handling Customers Globally includes Infrastructure Level Support
- Handling Cases Raised by Global/Enterprise System Administrators using CAP, Rave and Parature Ticketing Tool
- Troubleshooting Security related Mail Exchange Issues and configuring Exchange online and all other office 365, Azure, and Directory Sync issues
- Troubleshooting issues of Mail Flow, Spam and Junk Filtering, Exchange Online Protection, On-Premises and Cloud Active Directory Synchronization, Hybrid and Cloud Environment Infrastructure Issues of Exchange Mail, SMTP Relay, Exchange ActiveSync, Auto discover , Identity cloud
- Troubleshooting on SharePoint online and permission level for sites and document library
- Troubleshooting on file sharing for SharePoint online and OneDrive for Business
- Guiding administrators to create and manage SharePoint sites in an efficient manner as per their requirements
- Troubleshooting and providing solutions for Office 365 groups, Teams sites and Team’s channel
- Troubleshooting on Skype for Business and Microsoft Teams issue
- Working with Technical Advisor and Senior Escalation Engineer to fix and raise bugs according to the isolation of the issue
- Troubleshooting Hybrid Rich coexistence issues between on-premises and cloud servers
- In depth troubleshooting for Office 365 client facing applications
- Troubleshooting for Remote move Migration Cutover Migration to Office 365
- Migration Connectivity troubleshooting and End point creation
- Excellent hands-on Azure AD, Azure AD Connect Tool, Directory Sync
- Implementing Password Hash/Pass through Authentication, Self Service Password Reset
- Working Closely with Microsoft SEE, TA and Product Group team on a day-to-day basis
- Providing Technical assistance to Microsoft Premier Partners over the phone and Email based on the severity of the tickets created by them
- Troubleshooting Office application issues and deploying Office applications via ODT on terminal servers
Education
Higher Secondary School Certificate -
Kendriya Vidyalaya No.1 AFS Pune
Secondary School Certificate - undefined
Kendriya Vidyalaya No.1 AFS Pune
Bachelor of Engineering -
DR. D.Y Patil School of Engineering
Skills
SharePoint
Exchange Online
Exchange on-Premise
Active Directory
Azure Active Directory
MS-Intune
Microsoft Teams
Office Applications
Project leadership
Certification
MS-101: Microsoft 365 Mobility and Security
Personal Information
- Date of Birth: 07/30/91
- Nationality: Indian
- Marital Status: Married
Timeline
Technical Lead
MSysTechnologies Pvt Ltd
06.2023 - Current
Technical Lead
Mindtree Pvt Ltd
01.2021 - 05.2023
Subject Matter Expert
Concentrix (Formerly Convergys)
08.2016 - 01.2021
Secondary School Certificate - undefined
Kendriya Vidyalaya No.1 AFS Pune
Higher Secondary School Certificate -
Kendriya Vidyalaya No.1 AFS Pune
Bachelor of Engineering -
DR. D.Y Patil School of Engineering
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