Vaishali Bansal
New Delhi
Summary
I am a highly driven individual with exceptional communication skills, a solution-oriented mindset, and the ability to thrive in fast-paced environments. Proficient in analytical thinking, strategic execution, and efficient management of time and processes, I have cultivated extensive expertise through my experience working in prestigious Legal Process Outsourcing (LPO) and Business Process Outsourcing (BPO) companies. I seek to leverage the knowledge and skills I have acquired over the past few years to contribute meaningfully and deliver impactful results.
Overview
3
3
years of professional experience
Work History
Senior Process Expert
Cognizant
06.2024 - Current
- Assisted Google advertisers by providing proactive support, troubleshooting, and resolving issues in real time via call and chat.
- Analyzed and resolved technical issues quickly, optimizing campaigns to increase reach, engagement, and ROI.
- Handled billing, payment discrepancies, and tax-related queries, ensuring compliance with regional regulations and improving client satisfaction.
- Investigated account suspensions, policy violations, and unauthorized charges, guiding advertisers through reinstatement and resolution processes.
- Collaborated with cross-functional teams to escalate and resolve critical issues, enhancing overall service efficiency.
- Delivered tailored solutions and actionable insights, building strong client relationships and maintaining high satisfaction levels.
- Regularly updated internal knowledge bases and achieved high performance metrics in response time, issue resolution, and client satisfaction.
Associate
Provana India Private Limited
Noida
03.2022 - 01.2024
- Conducted critical reviews and analyses of official and contractual documents for a leading U.S. Law firm to organize claims for war veterans.
- Assisted law firms in managing disability claims, including filings with the Department of Veterans Affairs for personal injury cases.
- Conducted Proof of Concept (POC) exercises to resolve client queries before full-scale production.
- Performed Quality Control (QC) checks on associates' work to ensure top-quality deliverables for clients.
- Rewarded for quality and leadership excellence in R&R 2022.
- Drafted Standard Operating Procedures (SOPs) tailored to the U.S. Law firms' needs.
- Handled and completed projects under strict deadlines, providing updates and guidance to team associates.
Education
Master of Laws - Cyber Law And Cyber Security
Jagran Lakecity University
Bhopal02-2021
LLB - Law
Bhagat Phool Singh Women University
Haryana11-2020
Skills
- Process automation
- Workflow design
- Operational excellence
- Software implementation
- Customer experience
- Organizational development
Timeline
Senior Process Expert
Cognizant
06.2024 - Current
Associate
Provana India Private Limited
03.2022 - 01.2024
Master of Laws - Cyber Law And Cyber Security
Jagran Lakecity University
LLB - Law
Bhagat Phool Singh Women University
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