Vaishali Bhanushali
Banker
Thane,Maharashtra
Summary
As experienced banking professional, I would like to utilize my earlier experience and knowledge in banking by contributing to the improvement as well as progress of the bank. I will be putting my best efforts in terms of time and learning new banking techniques and methods that would implemented in my tenure.
Overview
11
11
years of professional experience
Work History
Zonal Branch Efficiency Manager
IDFC First Bank Ltd.
- Ensure maximum Branches are profitable in the assigned geography
- Grow and nurture a future ready team for business unit
- Co-ordination with various stakeholders for various MIS
- Drive initiatives and cover the regulatory/system compliances.
Lead - Customer excellence
IDFC First Bank Ltd.
- Monitoring service quality of the branches, effective engagement with customers across all touchpoints, ensuring assistance in training & skill building of branch staff including system support, marketing/branding support
- Continues monitoring of the customer feedback, close looping the detractors, ensuring coordination across various stakeholders for closure, effective complaint resolutions across channels including social media, presidential escalations
- Ensuring the delivery of ongoing customer excellence projects in timely manner, projects including SA, NR, TFX process improvements, Mystery shopping, NPS, Asset servicing, SR closures on time
- Ensuring NPS score at the satisfactory levels, Mystery Shopping observation as per standards set by business, improvements in branches basis the reports and empowering frontline branch staff with necessary financial empowerment grid and skill building/training through professional learning partners
- Ensuring excellent coordination with internal/external stakeholders to achieve this
- Working in close coordination with all internal business units and maintaining professional standards across the teams.
Deputy Branch Manager
IDFC First Bank Ltd.
- Handling Branch operation and team handling to provide efficient and timely support to the sales team, coordinating with backend in case of queries, escalations, exceptions
- Handling compliance and branch audit
- Sensitizing staff about the processes and training them to be the next leaders.
Relationship Manager
IDFC First Bank Ltd.
04.2018
- Providing Customer with services related to their accounts
- Taking care of Account opening, ensuring customer usage of Direct Banking Channels
- Sales includes cross selling of Liability, Assets and TPP products - Mutual Funds, General and Life Insurance to portfolio customers and otherwise and to increase the Profitability of customer, Branch, and Bank.
Relationship Manager
HDFC Bank Ltd.
06.2011 - 02.2017
- Providing Customer with services related to their accounts
- Taking care of Account opening, ensuring customer usage of Direct Banking Channels
- Sales includes cross selling of Liability, Assets and TPP products - Mutual Funds, General and Life Insurance to portfolio customers and otherwise and to increase the Profitability of customer, Branch, and Bank
- Have been in multiple Job Roles in the bank starting from Personal Banker Welcome Desk, Teller, Personal Banker -Sales and Relationship Manager.
Executive HR and Administration
Maheshwari Logistics Pvt. Ltd.
04.2010 - 05.2011
- Taking care of day to day activities of the firm and keep a check on work being completed at right time
- Recruiting and taking care of payroll of employees
- Other day to day activities assigned by superiors.
Manager - Business Development & HR
Spice Academy
08.2009 - 03.2010
- Taking care of day to day activities of the training Centre and get new clients
- Recruiting and taking care of payroll of employees, Call Centre Training to be imparted, taking audits as and when required as an internal auditor.
Customer care executive (CCE)
ICICI bank Ltd.
06.2006 - 11.2007
- Resolving the customer queries and Tech support in case of credit cards, Taking escalation calls, Checking the Quality of calls, maintaining of AHT, Responsible for performance, AHT of Team, etc.
Education
MBA-HR, A Grade -
SMU (Sikkim Manipal University)
01.2009
BMS, First class -
Mulund College of Commerce
01.2005
H.S.C, Second class -
SNDT, Ghatkopar
01.2002
S.S.C, Second class -
Sarasvati Vidyalaya High School and Junior College, Thane
01.2000
Skills
- Task Prioritization
- Problem-Solving
- Quality Assurance
- Social Perceptiveness
- MS Office
- Customer Service
Languages
English
Hindi
Kutchi
Gujarati
Marathi
Personal Information
- Date of Birth: 10/03/85
- Marital Status: Married
Hobbies and Interests
- Traveling
- Socializing
Timeline
Relationship Manager
IDFC First Bank Ltd.
04.2018
Relationship Manager
HDFC Bank Ltd.
06.2011 - 02.2017
Executive HR and Administration
Maheshwari Logistics Pvt. Ltd.
04.2010 - 05.2011
Manager - Business Development & HR
Spice Academy
08.2009 - 03.2010
Customer care executive (CCE)
ICICI bank Ltd.
06.2006 - 11.2007
Zonal Branch Efficiency Manager
IDFC First Bank Ltd.
Lead - Customer excellence
IDFC First Bank Ltd.
Deputy Branch Manager
IDFC First Bank Ltd.
MBA-HR, A Grade -
SMU (Sikkim Manipal University)
BMS, First class -
Mulund College of Commerce
H.S.C, Second class -
SNDT, Ghatkopar
S.S.C, Second class -
Sarasvati Vidyalaya High School and Junior College, Thane