Summary
Overview
Work History
Education
Skills
Timeline
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Vaishali Chauhan

Customer Success Manager
Northville,MI

Summary

Skilled Business Development leader offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Lead- Business Development

VALUELABS PVT LTD
Hyderabad, Telangana
06.2021 - 01.2022
  • Communicated with organizations in UK Market base to build networks and develop leads.
  • Increased brand awareness, website traffic and sales by implementing effective marketing campaigns and strategies.
  • Negotiated, prepared and signed contracts with clients.
  • Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities.
  • Maintained updated records in CRM to meet requirements of sales team and GDPR regulations.
  • Presented innovative digital media marketing presentations to C- Level executive decision makers.

Key Achievements:

  • Surpassed company expectations by exceeding quarterly target and was provided 1st hike within 4 months of joining the organization.
  • Provided innovative ideas for developing new leads.

Business Development Manager

Avance Consulting Services
Hyderabad, Telangana
10.2020 - 03.2021
  • Responsible for managing the NORDICS region in Europe for the TCS Client.
  • Worked for the IT Recruitment Industry
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Reached out to potential customers via telephone, email and LinkedIn inquiries.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
  • Created contracts for the candidates selected and helped them in onboarding.
  • Managed the priority of which roles to work on to the Delivery team of Avance on daily basis.

Key achievements:

  • Exceeded Client expectations and fulfilled requirements in the areas the company was falling short.

Inside Sales Account Manager

DELL INTERNATIONAL PVT LTD
Hyderabad, Telangana
01.2019 - 10.2020
  • Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
  • Incorporated new products seamlessly and integrated offerings into routine sales calls.
  • Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
  • Matched customers to products based on in-depth understanding of different business models and needs.
  • Managed 200-400 Australian Acquisition accounts and established customer relationships.
  • Worked with the small business sector of the Australian Market.
  • Drove customer satisfaction by acting as a single point of contact.
  • Engaged with businesses to position DELL’s end-to-end IT portfolio in the Australian Commercial space.
  • Averaged 40 calls/day and 1.5 hours of talk me.

Key Achievements:

  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Secured new accounts by strategically pursuing leads, generating over $1M and more in revenue every quarter.
  • Surpassed sales goals by 120% annually with implementation of diverse sales tools and strategies.

CS Associate(IP)

Amazon
Hyderabad
07.2017 - 08.2018
  • Answered inbound customer calls.
  • Addressed customer queries and issues.
  • Resolved customer problems through interpersonal skills.
  • Used Amazon internal tools to resolve customer inquiries in a timely and accurate fashion.
  • Had an average of handling 60 calls/day.
  • Ensured that the issues were escalated if necessary.
  • Had a 90% rate of customer satisfaction.
  • Worked overtime when the business demanded.
  • Retained and satisfied irate customers through persuasive communication skills.

Practioner CRM Operations

CONCENTRIX DAKSH SERVICES INDIA PVT LTD
Visakhapatnam
11.2014 - 07.2015
  • Handled Inbound customer calls.
  • Resolved customer issues related to loans.
  • Part of the Home loan division of Axis Bank as a third party.
  • Provided account information via emails and calls.
  • Gave out reports to customers about the progress and status of the loan.
  • Answered and advised on managing customers’ loan accounts.
  • Pitched the latest offers given out by the bank.

Computer Programming Instructor

DATAPRO COMPUTER SPECIALISATION
Visakhapatnam
05.2013 - 11.2013
  • Teaching students Programming languages – C, C++, Java, Oracle, .Net.
  • Teaching students basic computer skills.
  • Conducting timely tests/ exams for the best learning experience. Introducing different ways of teaching different students.
  • Taught Students from the age of 13 to 54.

Education

Master of Science - Computer Science And Systems Technology

ANDHRA UNIVERSITY
Visakhapatnam
10.2013 - 07.2016

Bachelor of Technology - Information Technology

GITAM UNIVERSITY
Visakhapatnam
06.2009 - 06.2013

Skills

Account development

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Timeline

Lead- Business Development

VALUELABS PVT LTD
06.2021 - 01.2022

Business Development Manager

Avance Consulting Services
10.2020 - 03.2021

Inside Sales Account Manager

DELL INTERNATIONAL PVT LTD
01.2019 - 10.2020

CS Associate(IP)

Amazon
07.2017 - 08.2018

Practioner CRM Operations

CONCENTRIX DAKSH SERVICES INDIA PVT LTD
11.2014 - 07.2015

Master of Science - Computer Science And Systems Technology

ANDHRA UNIVERSITY
10.2013 - 07.2016

Computer Programming Instructor

DATAPRO COMPUTER SPECIALISATION
05.2013 - 11.2013

Bachelor of Technology - Information Technology

GITAM UNIVERSITY
06.2009 - 06.2013
Vaishali ChauhanCustomer Success Manager