VAISHALI KANYAL
Noida
Summary
Dynamic Senior Program Manager with a proven track record at PW Online, driving a ₹100 Cr initiative that enhanced student engagement and satisfaction. Expert in program management and stakeholder collaboration, I successfully streamlined operations, achieving a 25% reduction in delivery timelines while fostering a culture of growth and innovation.
Overview
5
5
years of professional experience
Work History
Senior Program Manager
PW Online
Noida
04.2025 - Current
- Launched and scaled Infinity Pro, a ₹100 Cr initiative serving lakhs of students seeking personalized learning.
- Managed five core offerings, including 9-hour doubt-solving and 1:1 mentorship, achieving a 4.2/5 average student rating.
- Developed and implemented student-centric systems, such as Pro-only communities and WhatsApp drip campaigns, to boost engagement and upsell conversions.
- Streamlined coordination across logistics, e-commerce, content, and tech teams, reducing delivery timelines by 25%.
- Facilitated strategic collaboration between Product and Business teams, enhancing student experience through requirement gathering and use case discussions.
Project Manager
PW Offline
Noida
04.2023 - 09.2024
- Boosted attendance by 65% through absenteeism tracking and proactive follow-ups.
- Increased student retention by 35% by implementing targeted engagement strategies.
- Designed monitoring systems for academic experience to support all students.
- Created mentorship tracks specifically for introverted learners to enhance participation.
Team Lead & Academic Specialist
BYJU'S
Bangalore
12.2019 - 03.2023
- Oversaw 35-member academic team, elevating NPS rating from 4.1 to 4.89 through structured KPIs.
- Managed training on new features and implemented rigorous review cycles.
- Designed internal assessments and launched pilot programs including Neo Classes and Home Learning.
- Delivered one-on-one and group sessions in online segment, achieving CSAT score of 4.9/5.
- Executed impactful pilots such as Interactive Sessions and Online PTMs; initiated monthly R&R drives.
Education
B.Tech - EE
GB Pant University
Pantnagar(Uttrakhand)10th -
New Beersheba School
Pithoragarh(Uttarakhand)12th -
New Beersheba School
Pithoragarh(Uttarakhand)Skills
- Program Management
- Product Operations
- Stakeholder Management
- Student Experience Strategy
Freelancing
- Wakao App, Talent Onboarding
- Unacademy, Doubt Solving
- Astitva NGO, Teaching
Timeline
Senior Program Manager
PW Online
04.2025 - Current
Project Manager
PW Offline
04.2023 - 09.2024
Team Lead & Academic Specialist
BYJU'S
12.2019 - 03.2023
B.Tech - EE
GB Pant University
10th -
New Beersheba School
12th -
New Beersheba School
Similar Profiles
ARNAV PATELARNAV PATEL
Financial Associate at PW (PHYSICS WALLAH)Financial Associate at PW (PHYSICS WALLAH)
ROHAN DUTTAROHAN DUTTA
Associate Manager at Physics Wallah (PW)Associate Manager at Physics Wallah (PW)
Elise GreerElise Greer
Server at PW RestaurantServer at PW Restaurant
Pinky AhlawatPinky Ahlawat
HR Administrative Assistant at LINTL Clothing Pvt. Ltd.HR Administrative Assistant at LINTL Clothing Pvt. Ltd.
Aman SharmaAman Sharma
Deputy General Manager (Business Product) at Paytm Payments Bank LtdDeputy General Manager (Business Product) at Paytm Payments Bank Ltd