Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Vaishali Mistry

Mumbai

Summary

Service Delivery Manager with experience in managing IT systems and ensuring compliance with SLAs. Proven ability to minimize downtime and implement cost-effective solutions while enhancing service operations. Strong stakeholder engagement skills, aligning IT services with business goals and providing high-level support. Expertise in budget management and vendor negotiations, driving service improvements and leading strategic initiatives with third-party partners.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Delivery Manager

Saint Gobain
Mumbai
01.2024 - Current
  • Managed end-to-end IT service delivery for international clients, ensuring SLA compliance and customer satisfaction across 24/7 operations.
  • Conducted financial oversight of service delivery, including monthly invoicing and cost analysis to identify efficiency improvements.
  • Oversaw high-severity incident lifecycle management, executing thorough analysis, impact assessment, and root cause analysis (RCA).

Project Coordinator

Saint Gobain
Mumbai
01.2021 - 12.2024
  • Collaborated with stakeholders and teams to formulate project plans, establish timelines, track performance, and achieve results on schedule.
  • Provided accurate budget estimates and cost tracking reports, enhancing financial transparency and project accountability.
  • Communicated status updates to stakeholders, enhancing transparency and ensuring alignment

DBA

Saint Gobain (Ad Astra)
Mumbai
06.2017 - 01.2021
  • Performed database administration on over 120 SQL Servers, enhancing configuration and performance tuning.
  • Coordinated with development teams to optimize database queries and indexing strategies.
  • Oversaw installation and maintenance of database software, ensuring timely updates and troubleshooting.

DBA

Tech Mahindra (Impact Info Tech)
Mumbai
03.2016 - 06.2017
  • Created and maintained SQL Server databases across production, test, and staging environments to ensure availability.
  • Administered SQL Server High Availability and Disaster Recovery strategies to minimize downtime.
  • Implemented SQL security measures to safeguard sensitive information.

Education

BE - Information Technology

Mumbai University
Palghar

HSC - Science

Mithibai College
Mumbai

Skills

  • Service delivery
  • SLA management
  • Incident management
  • Financial analysis
  • Project management
  • Stakeholder communication

Languages

Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Certification

  • Prince2 Agile Foundation
  • Prince2 Agile Practitioner

Timeline

Service Delivery Manager

Saint Gobain
01.2024 - Current

Project Coordinator

Saint Gobain
01.2021 - 12.2024

DBA

Saint Gobain (Ad Astra)
06.2017 - 01.2021

DBA

Tech Mahindra (Impact Info Tech)
03.2016 - 06.2017

BE - Information Technology

Mumbai University

HSC - Science

Mithibai College

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Vaishali Mistry