Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vaishali Nirmalkar

Pune

Summary

Software Analyst with 2.6+ years' experience at Capgemini, focusing on Cisco VoIP and Microsoft Teams Telephony. Proficient in CUCM management and voice troubleshooting, with a strong track record in successful system migrations and ensuring seamless operations.

Overview

3
3
years of professional experience

Work History

Software Analyst

Capgemini
11.2022 - Current

Experience Highlights

Highly motivated and experienced in Cisco VoIP and Microsoft Teams Telephony operations. Proven expertise in CUCM, voice troubleshooting, and Teams Admin Center for user provisioning, call queues, and auto attendants. Skilled in Cisco IPT to Teams migrations.

  • Cisco VoIP: CUCM features & call flows, Cisco Unity Connection, Cisco IP Phone configuration, Cisco Jabber configuration, Fax-in-Email, Voice Mail, DECT/Axis phone troubleshooting.
  • Microsoft Teams Telephony: Microsoft Teams Admin Center, User assignment (numbers, licenses, services), Site creation, Call Queue creation, Auto Attendant.
  • Voice Troubleshooting: Advanced call flow analysis, RTMT monitoring, Spectrum tool, AXL Tool, Open text tool.
  • Managed and troubleshot complex Cisco VoIP environments, ensuring high availability and seamless communication.
  • Configured and administered Microsoft Teams Telephony solutions, including user onboarding, number assignment, and service provisioning.
  • Provided expert support for Cisco IP phones, Cisco Jabber, and various third-party voice devices, resolving connectivity and functionality issues.
  • Utilized RTMT and Spectrum tools for proactive monitoring and swift resolution of voice-related incidents.

Education

Bachelor of Science - Computer Science And Enggineering

Priyadarshini Bhagwati College of Engineering
Nagpur, India
06-2022

High School Diploma -

Sindhu Mahavidaylaya
Nagpur, India
02-2018

Skills

Technology

  • Cisco Unified Communication Manager (CUCM)
  • Unity Connection (CUC)
  • Microsoft Teams Admin Center
  • VoIP Technologies

Tools:

  • Spectrum RTMT (Monitoring Tool)
  • Primary and Secondary Arc Servers

(Monitoring Tool)

  • ServiceNow (Ticketing Tool)

Programming skills:

  • C programming
  • C
  • Basic java
  • Linux
  • SQL

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Advanced (C1)

Timeline

Software Analyst

Capgemini
11.2022 - Current

Bachelor of Science - Computer Science And Enggineering

Priyadarshini Bhagwati College of Engineering

High School Diploma -

Sindhu Mahavidaylaya
Vaishali Nirmalkar