Vaishali Sharma
Analyst
Faridabad
Summary
Thorough Senior Analyst with over a 3 year in financial services. Excellent planning, organizational and communication skills. Self-reliant with the ability to perform analysis and make recommendations.
Overview
1
1
Certification
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Senior Analyst, Sales Services
Better.com, Gurguram
12.2019 - Current
- Participate in weekly and monthly forecast meetings with senior management to review MTD sales results and issues.
- Develop specific and ad-hoc reports to track key performance indicators, sales productivity, and business goal attainment.
- Improvise service standards; daily complaints, query resolution, TAT reduction from 38 hours to 27 hours(30%) across potential markets and partnerships (AMEX,Tesla etc).
- Analyze purchasing and NPS trends of customers by segments, partners, and territory to provide recommendations on promotional offers and other insights.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
Operations Analyst, Income Services
Better.com, Gurguram
06.2018 - 11.2019
- Gained knowledge in Income Verification system of US Mortgage Industry.
- Developed and set new process and procedures for written and self-employment verification team reducing average TAT to 48 hours.
- Trained and Mentored new employees using the Individual Development Process.
- Designed plans to improve operations and suggested changes to systems for overall organization.
Education
Master of Business Administration -
Jamia Millia Islamia
06.2016 - 04.2018
Bachelor of Technology -
Banasthali Vidyapith
06.2011 - 04.2015
Skills
Excel
Accomplishments
- As a Sales Analyst at Better directly responsible for an 8% increase in the Application to Lock conversion by implementing various prioritization schemas, resulting in a monthly increase of ~$20,000.
- Built an improved reporting mechanism to categorize the missed inbound communication and provide a matrix for performance evaluation for the Sales team.
- Lead successful pilot run of proactive communication project which resulted in a 22% increase in NPS.
Certification
Lean Six Sigma Green Belt
Soft Skills
- Detail-oriented
- Goal-oriented
- Analytical mindset
- Strong Communication skills
Timeline
Lean Six Sigma Green Belt
01-2021
Senior Analyst, Sales Services
Better.com, Gurguram
12.2019 - Current
Operations Analyst, Income Services
Better.com, Gurguram
06.2018 - 11.2019
Master of Business Administration -
Jamia Millia Islamia
06.2016 - 04.2018
Bachelor of Technology -
Banasthali Vidyapith
06.2011 - 04.2015
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