Summary
Overview
Work History
Education
Skills
Languages
Date of birth
Father's name
Complete Address
Timeline
Generic
VAISHALI SHARMA

VAISHALI SHARMA

SECTOR-49 NOIDA

Summary

Personable and dedicated customer service representative with extensive experience in the e-commerce industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Hardworking and reliable E-commerce specialist with strong ability in website optimization. Highly organized, proactive, and punctual with a team-oriented mentality.

Overview

5
5
years of professional experience

Work History

E-Commerce Specialist

CEDCOSS PRIVATE LIMITED
LUCKNOW
04.2023 - Current

Professional Role

  • Proficient in uploading listings across various platforms, including Etsy, Amazon, and Shopify.
  • demonstrate experience in product knowledge, client onboarding, and delivering exceptional customer service.
  • Optimized titles, tags, and descriptions to enhance search visibility and drive sales across multiple e-commerce platforms, ensuring compliance with platform guidelines and policies.

SEO Reporting

  • Craft detailed SEO reports, delivering valuable insights to clients.
  • Provide expert guidance on refining elements such as titles, tags, and meta descriptions for maximum impact.

Proven Track Record

  • Successfully executed SEO strategies for over 1,000 clients, achieving tangible and measurable results.
  • Continuously evolve strategies to adapt to dynamic industry trends and algorithmic shifts.
  • Prioritize client success by aligning SEO tactics with their specific business goals.
  • Deliver tailored recommendations to empower clients to take control of their online performance.

Key Account Manager, U.K. Optimization Program

ETSY.COM
04.2019 - 04.2023
  • Developed and implemented key account plans to meet customer needs and increase company profitability.Identified new opportunities for growth within existing accounts, as well as potential new customers.Conducted meetings with clients to discuss their objectives, challenges, and strategies.
  • Provided regular reports on account activity and performance metrics to stakeholders.Collaborated with sales team members to develop solutions tailored to customer needs.
  • Negotiated contracts with customers that balanced customer requirements with business objectives.Implemented processes that increased operational efficiency while maintaining quality standards.
  • Attended trade shows and industry events to build brand awareness among target audiences. Maintain a deep understanding of client products and services to effectively promote them.
  • Identified customer needs by asking questions and advising on the best solutions.
  • Collaborate with international sellers to optimize their online shops for increased visibility.
  • Ensure effective on-page SEO practices by tailoring content to align with search queries.

Business Development

  • Played a crucial role in onboarding authentic clients onto the platform.
  • Actively assisted clients in the process of listing their products and facilitated the overall onboarding journey.
  • Guided by utilizing strategic keywords to enhance visibility and appear in relevant search results.
  • Contributed to increasing the likelihood of clients' products being discovered by potential buyers.

Education

B.COM -

DELHI UNIVERSITY
NEW DELHI
05-2018

12TH -

LADY IRWIN SENIOR SECONDARY SCHOOL
NEW DELHI
01-2015

MBA - Marketing

SYMBIOSIS UNIVERSITY
PUNE

10TH -

LADY IRWIN SENIOR SECONDARY SCHOOL
NEW DELHI

Skills

  • Title, Tag, and Description Optimization
  • Multi-platform Listing Upload (Etsy, Amazon, Shopify)
  • Product Knowledge and Expertise
  • Client Onboarding and Training
  • Customer Service and Support
  • Data Analysis and Optimization
  • Platform Policy Compliance
  • Teamwork and Collaboration
  • Problem-Solving Abilities
  • Reliability
  • Adaptability
  • Professionalism

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Date of birth

11 April 1996

Father's name

Yograj Sharma

Complete Address

  • B-11 First Floor Anantdham Society Sector-49 Noida 201301 (U.P)
  • Near Hnuman Murti

Timeline

E-Commerce Specialist

CEDCOSS PRIVATE LIMITED
04.2023 - Current

Key Account Manager, U.K. Optimization Program

ETSY.COM
04.2019 - 04.2023

B.COM -

DELHI UNIVERSITY

12TH -

LADY IRWIN SENIOR SECONDARY SCHOOL

MBA - Marketing

SYMBIOSIS UNIVERSITY

10TH -

LADY IRWIN SENIOR SECONDARY SCHOOL
VAISHALI SHARMA